Mattress Express Oswego — Local services in City of Oswego

Purchased a Posh and Lavish mattress, mattress topper, and adjustable base during their memorial day sale in May, during the transaction we were hesitant on an adjustable base because we wanted a headboard. Gabe the salesperson told us we needed either a Posh and Lavish base or an adjustable base to not void warranty. This was true, however he also told us the adjustable base was the same price as the Posh and Lavish base which was untrue as the Posh and Lavish base was about 50% less, he also did not tell us the delivery charge for a standard base vs an adjustable base was $100 more. We were told a headboard would be easily attached which was important to us. We found out later we had to buy special brackets to attach a headboard at an additional cost for a base we really did not want in the first place. On the day of purchase we went over the 30 day sleep guarantee that they offer, this was important to us as we were spending almost 8000 dollars. We were told we needed to purchase a very expensive mattress pad cover for the warranty to be valid. We purchased the cover. We find out later the Posh and Lavish brand is not even covered under the sleep guarantee. All along the sales experience this was never told to us or we would have never purchased the mattress in the first place. We signed their purchase agreement based on the information the sales person Gabe had verbally told us. DO NOT DO THIS, take it home and read it over closely, you are basically waving all your rights as a consumer. We fell into the trap as we thought what we were being told was trustworthy. We didn't find any of this out until after we paid in full. Then the issues started. The order was delayed almost three weeks after the order was supposed to be delivered. This was frustrating, yes, but even more frustrating was getting someone to return our phone call or give us an answer to when our order would arrive. Finally it did get delivered, exciting! Not so much, the delivery drivers dragged the base across our hardwood floors. They also delivered us a floor sample topper. They offered us a free set of pillows or sheets to make up for the damage. They then gave us the run around about the topper saying even though it said floor sample it was new. A call to the manufacturer told us using a floor sample voided all warranty. Several calls later, which by the way takes week(s) as you have to deal Nick out of their Syracuse store who is a go between for Kevin and is rarely available and even worse at returning phone calls. They finally agree to replace the topper and give us the headboard brackets we needed. The new topper gets delivered along with the brackets. Oh boy! No way another problem, the new topper box looks very old and dusty. It says on it must be opened within 30 days of manufacture. Another call to Posh and Lavish and it is confirmed the topper was manufactured on 4/3/24. The topper is over a year old. We were advised by Posh and Lavish not to open it and they would be concerned about the integrity being squished in a box that long. Kevin lies to Posh and Lavish and tells them it will be replaced. At this point we dispute the credit card purchase. We did not want to take it this far but we felt our back was against a wall after the way we were being treated. This unfortunately got denied. Remember when I said do not sign their purchase agreement. At this point we just want the new topper we paid for, we gave up on everything else. Posh and Lavish says it is not their problem and after finally getting back in touch with Nick he says that Kevin is "good" and their not going to replace it. Mattress was purchased May 25th and it is now August 11th.

Response Floor sample new or not it would void warranty. Replacement delivered July 7th, you were informed of the problem on June 27th (Delivery was finally 10 days later) Replacement topper specifically states open within 30 days, Posh and Lavish confirms it is over a year old and would be concerned as to its integrity. Advised not to even open it. It is not irrelevant....

My boyfriend and I have been thinking about and desperately needing to) improve our bed situation for a few years. We hadn't done any real mattress shopping yet (aside from the occasional plop onto a mattress that's on display at Macy's) and this was our first stop to try and start figuring out what type of mattress would work best for both of us as we have very different preferences. Turns out this was going to be our first and only stop on this endeavor. We weren't sure what to expect, but we were met by Anthony as soon as we walked in the door and he helped us through the process. He was informative, pleasant, patient, and made it his first goal to figure out what our individual preferences were. He helped us get comfortable with the process of testing out mattresses in a public space with a stranger standing near-by (which is totally weird at first). He did a great job at picking several mattresses from their inventory that would hopefully satisfy both mine and my boyfriends' needs and likings. Overall the store has a wide selection of mattresses by price, mattress type, and levels of firmness. It's a great place to go to get great help in figuring out what is best for you and it might be the only place you have to go to get what you're looking for. We had a really...

Exceptional Service and Expertise from Garri

I recently had the pleasure of working with Garri to select mattresses for our Airbnb properties. Her professionalism and wealth of knowledge were truly impressive. It was evident that Garri has extensive experience in the mattress industry, which made the entire process smooth and efficient.

Garri's recommendations were spot-on, and her level of expertise exceeded my expectations. I felt confident in her guidance and appreciated the personalized attention she provided. I am looking forward to continuing our business relationship with Garri and would highly recommend her services to others.

If you are in search of someone with deep knowledge and a commitment to exceptional service when it comes to selecting mattresses, Garri is the expert to turn to. Thank you, Garri, for your...