Texas Roadhouse — Restaurant in City of Oswego

Make sure you check your bill for this location in Oswago, NY. REALLY CLOSE. They tried to slip a charge for playing games on their ziosk, when we did not even touch it until she gave it to us to charge our payment for our bill. The server tried to claim a kid from the previous service for that table must of played games on it after their parents paid and it charged it to our bill. OK, cover up after trying to slip an extra charge onto our bill. Their blossom petals appetizer was hot but everything else just barely warm. The service wasn't the best. Their priority is more for their line dancing and talking to each other. Our server was in the line dance after we got our food from someone else. We wondered if they had malted vinegar for the fish and chips but or server was in the line dance. There was a server not in the game but watching them. I waved to her to come to us when she looked at me but she decided to look away after I waved her to come. Then when the dance was done I yelled to our server to get her attention but she thought it was more important to stand with other servers and talk to each other. I called her a couple of times and then instead of coming to her tables to see if they needed anything (which we did), she walked towards the kitchen entrance where they have a register and started talking some more. So I got out of my seat and told her that's for her and another server purposely avoiding us trying to get them to come to our table. When I said we were wondering if they had malted vinegar she said no. Then later she shows up at our table with regular vinegar and olive oil. What the heck, I asked for malted vinegar not salad dressing. NOTHING CLOSE TO MALTED VINEGAR. When I complained about neither of the servers would knowledge that I needed help. She replied we are required to dance every hour. So that means you don't come before or after to check your tables and avoid people calling out to you or waving to you to come to the table?? Poor server skills I...

Came back for the third time today April 14,2024. The food was excellent, the best it has been. Our waiter was great. The manager has came around every time we were there to make sure things are ok. The service is excellent, it's a great place. The only thing I was disappointed in is I brought my 9 year old for her birthday, and they didn't acknowledge it even though I had told them beforehand. Besides that everything has been excellent. Update: I have been here a few times since this review. If you go on the weekend you will have a bit of a wait, but yesterday mothers day was crazy. I understand that it's a holiday and I planned on a longer wait time. So we waited for an hour to get a table, no big deal. So we get to the table and ordered and then we are waiting, waiting and waiting. We seen people come in after us and get served before us. It was two hours before we got out food. I understand that it's a holiday and that it would be hectic. But since Texas Roadhouse is the best restaurant that you can dine in, in Oswego don't you think you should take reservations? So three hours later and we finally get our food, now we are getting rushed to leave. It wasn't our fault it took two hours to get served. Rushed to leave by the server asking if we needed the check immediately upon being served and maybe 5 minutes into the meal asking if we need take out boxes. It was horrible. The gravy was watery, kids were restless. They knew it was a terrible experience. One server that wasn't even my one came up and apologized for the long wait. I think a coupon at the very least would've been sufficient but they didn't offer anything but an I'm sorry for the wait. I didn't leave a tip because the service was horrible. I should have got the tip...

Soooo this particular texas roadhouse house is AMAZING. Our first visit.... we had to wait bc everyone loves this place, ok we go grab a drink while waiting. My sister is in a wheelchair, she came over with me to hang,The manager miss Liz,came up to us and asked if we wanted to stay in the bar, I said of course but she's short lol. She says hold on, this comes down!! Omg absolutely amazing ! My sister felt so included and got her drink and roll and was happy as a clam! Then we get seated, she says she has never been here before, they get her the first time plate , she's beyond thrilled! And because we were on a little trip, and she was telling all the waitresses how happy she was to get a new phone and go home, they shouted her out and it was just epic. She loved it they all seemed to be into it, it was just heartwarming!! They made her whole night. And we also lost her credit card. That 1 week later we called and were able to get back with no charges or issues. And the finale mess up, I LEFT MY ENTIRE EXISTENCE IN THE BATHROOM, yes I left my KATESPADE PURSE ... with everything. A week passes i randomly call bc mabye im that much of an airhead. THEY HAVE IT ... I go get it EVERYTHING is still in there to the best of my knowledge. Omg im beyond thankful to Liz and all the staff at texas roadhouse for looking out when I clearly was not on my a game . We 10000% will return, you guys are amazing ,...