Nonna's Brick Oven Pizza — Restaurant in City of Peekskill

For a place that had me convinced based on their excellent reviews on service, I'm quite disappointed with my experience so far in trying to place an order. The website states the business opens at 10AM and provides an option to place on order online. I placed the order at around 9AM and provided explicit instructions that the order needed to be delivered to our location, which is a 10 min drive away, by 11:45 sharp. I called the business at 10:05 AM to double check that they received the order and confirm all the information provided. The man who picked up the call seemed very annoyed to take the call and was quite rude. He would not give me a chance to speak and proceeded to state that he cannot confirm my order since the business doesn't open until 11. I called back at 11:15 and the woman who picked up quickly said to hold before I could get a chance to speak and kept me on hold for over 10 minutes. After returning to the call, I asked for confirmation that they have received my order and will get it in time for 11:45 to which she specified that they opened at 11 and that they haven't started the order and will need about 45 min of delivery time. I informed her that their website and other locations state their business opens at 10AM which is misleading to potential customers and that based on the time shown, I placed an order believing that should be ample time for the business to receive the order and deliver in time. She was not receptive to my feedback nor seemed to care about my concern for receiving the delivery by 11:45 for a major client meeting and hung up the call abruptly. Truly hoping the pizza will be worth this hassle and delay but they certainly won't be getting another call or order from me again! Customer Service is a key element of attracting and retaining customers and if they are not concerned about it, I have no interest in ordering...

Went here on Sunday (3/19/23) with my family to celebrate my Aunt's birthday. We were a party of 6, and immediately went to the restaurant part. It was my 1st time here, and it is pretty much looks like an average pizza place. Although, the pizza dining area seems small. Anyways, we got there, and we were able to sit anywhere. We sat at the 6 person table in the corner. Our server was good, and immediately took our orders promptly. Most of us all got waters, and some sodas. Must say, when looking over the menu, they have plenty of options for a pizzeria! They have entrees from veal to pork, to chicken to seafood, and the fare of pizza as well as wraps and appetizers. We started with a fried combo with fried zucchini sticks, fried mosserella, and fried ravoli, as well as mild wings. Food was good, the mild wings for "mild" tasted a bit too spicy to my liking. The other people in my party liked it though. Also, there was only 2 fried ravoli in the combo appetizer that we ordered, and you'd think that it would be mixed in more and have more fried ravolis in them. oh well though. Also, salad comes with every meal that you order. While all the dressings were on the side, which helps, i did not like my balasmic vingarette that was served with my salad. it's okay though, as the apps came out shortly after i touched my salad. Next was the entrees, and depending on what you get, one can order vegetables with a potato croquet or pasta. I got A seafood dish with scallops, mussels, clams, and shrimp. I enjoyed it, and the other people also enjoyed their food. We got 2 veal dishes, 3 chicken dishes, and of course my seafood items. We all asked for boxes, as we took our food home with us, since it was alot of food. We also paid with cash, as with a credit card they charge a service fee. may be back...

I’ve been a longtime customer at Nonna’s and have really enjoyed their food in the past, which is why I’m so disappointed to be writing this. I wasn’t planning to leave a review—I actually called first to give feedback privately, because I got pretty sick about 16 hours after eating their salad pizza and wanted to let them know in case others reported similar symptoms.

The salad pizza itself was already a letdown before I got sick. It was literally just raw greens tossed on top of crust and sauce, and not in a way that felt thoughtful or well-prepared. As soon as I picked up the slice, the entire topping slid off into my lap. There was no cheese (which I thought was standard, maybe I misread the menu), and the whole thing felt hastily assembled with little care. Given how poorly it was constructed—and that the greens were completely uncooked—that could easily explain why I got sick.

When I called to share this, the manager at first claimed it’s not possible to get food poisoning from salad items, which is factually incorrect. Leafy greens are one of the most common sources of foodborne illness, per the CDC. To his credit, he eventually calmed down, apologized, and said they’re committed to safe food practices—but that initial defensiveness and misinformation was troubling.

I still hope Nonna’s takes this seriously. I’ve supported them for years, and I wouldn’t write this unless I felt it truly mattered—for the safety of others and the quality I...