Guadalajara Mexican Restaurant — Restaurant in City of Syracuse

I hate leaving a review like this bc the food itself was actually EXCELLENT. if you just need to verify the food is good then yes the food is GREAT! My problem was (as a first-time customer ordering) was the service I received between the phone call placing the order and picking it up. There was a lot of confusion placing the order bc i asked for a cup of hot sauce on the side and was told it was 4 dollars where I got super confused before the phone was passed to a different employee who explained they have a homemade hot sauce that costs 4 dollars (which i do find impressive and will be trying the next time i go) but I explained i just meant a generic hot sauce like red hot (which i have never been to a restaurant anywhere in NY that didnt have red hot , mexican restaurants included but im not biased to hot sauce like ill take any hot sauce you got) where she stated with a great deal of attitude that 'this is a mexican restaurant we do not carry red hot we have mexican hot sauces you can add the hot sauce to your food when you get here" which.... okay is guess. I reiterated to the new person i was talking to that i wanted my tortilla fried and NO lettuce which she confirmed. I waited 10/15 minutes and showed up for my food where i was met with confusion from the young woman at the register and explained i called my order in. She consults with two of the other women working and then prints the receipt to give to the kitchen so they didnt even start my order until i arrived from the very little Spanish I can understand from school. I was on a limited break time which is why i called ahead so this was frustrating. I asked for a sauce cup and filled my own cup with hot sauce since this isnt a service that they provide which nowadays no big deal, choose your battles. I was too late and flustered to properly examine my food once i got it and it wasnt until i got back to desk to eat that i realized that there was indeed lettuce, and my tortilla was not fried (or if it was, it wasnt friend anywhere near enough bc it was still very soft.) all that being said, the food itself was still very very good and i ate everything except the parts with lettuce and i can only imagine how good it would have been with tortilla fried. I would have chalked it up to them being busy but when i went inside i saw that employees were standing around on their phones and drinking from the soda machine and talking to each other and only 2 tables were occupied so this wasn't oversight as much as it was laziness/attitude from whoever took my order and whoever communicated it to the kitchen bc the quality and flavors of the food was excellent but the service i was provided to get it was subpar. which again bothers me only because the food itself was AMAZING and I will be back i just really hope they get my order...

This is by far one of my favorite Mexican restaurants in town. This isn’t my 1st visit here. The reason why this visit is getting 1 star is because seems like they hired new staff and none of the speak English. When they brought the water and chips they didn’t say hello or even make eye contact even after I said hi several times. After waiting 20 mins and not having anyone come get our drink orders, I had to continuously try to call or flag down a waiter and they either ignored me or didn’t understand English I’m assuming. I finally got someone who stop at our table and asked if the manager was in. She said no. That explains why it was ran so badly. Every time I dine there it was ran smooth and food was delicious and service was fast and the manger would be there. Idk if they were not able to manager without him, but they definitely need some people who speaks or understand a little English. I had to ask who was our waiter. She finally came, her name was Jade(I had to ask her name) she didn’t introduce herself. Finally took our orders after 30 mins. At this point I wasn’t even hungry any more and just annoyed. We all ordered the birria tacos and they were bland no taste at all. Jade did keep apologizing for the long wait but she seemed extremely overwhelmed. She never asked how the food was, if we needed anything, or even checked in. I had to flag her down for the bill after waiting a long time. I’m hoping this was just an off day because I would hate to not return again. Manager is really nice and when he’s there it runs smooth. Hoping he can train them on better customer service skills and atleast smile when coming to the table if they don’t speak English. Even the atmosphere was off, no music playing and just felt totally ignored by all the waiters when trying to get their attention. This was yesterday 7/3 on my birthday which totally ruined my mood after this happened. Didn’t have a good experience this time. Was very...

Went to dinner here for the first time with my wife for her birthday. Parking was easy to find and the restaurant was not busy at all. I got the Pollo Asado and my wife got the Carnitas tacos on corn tortillas since she has a gluten sensitivity. Food came out surprisingly fast. I had to flag our waitress down for the tortillas that came with my meal. When I asked about if they came with my meal she made it seem like they didn’t come with it and she was doing me a favor by getting me some that weren’t included. Then when I pointed out they were included on the menu she made it seem like she knew they came with them the whole time. Very confusing. My food was pretty good. When my wife’s food came out the tortillas looked like flour. I again had to flag our waitress down and ask if they were corn or not. She said that they came with flour, my wife explained that she asked for corn when ordering and that she can’t have the flour due to her gluten sensitivity. The waitress didn’t apologize or acknowledge the mistake, they simply said “okkk” while walking away with her plate. A few minutes later another waitress came over with my wife’s food. My wife’s food was okay, meat was dry. She really enjoyed the chips, beans, and rice though. Our waitress didn’t return to ask about our food until it was pretty much all gone. Overall if we had a different waitress our experience would have been much better. No one should feel like an inconvenience on their birthday, especially if it’s because of their dietary...