Shaughnessy's Irish Pub — Restaurant in City of Syracuse

I wanted to take my partner out on a great date night, and the female bartender who worked this evening was by far the rudest, unprofessional, dishonest bartender I have ever encountered. She was so bad that she ruined our entire rest of the evening by screaming at my partner when my partner called her out on actively skipping her turn to order multiple times, making eye contact with her several times at that (while my partner had her card in hand), serving people who came in close to 20 to 30 minutes after we did. When my partner calmly told her that she has been waiting close to 30 minutes and that she was serving other people before her, the bartender raised her voice, causing other patrons to look at us, and claimed she was working the line which obviously was a lie due to the fact she served multiple parties on the left end of the right of my partner. There is never an excuse for a bartender to lie to a customer or more importantly make customers feel bad. After the bartender finished screaming at us, we proceeded to leave the establishment, and we will never be back and I will make sure to tell anyone I know to never come here. I strongly advise anybody who reads this to never frequent this place if you are looking for a halfway decent experience because the way that we were treated tonight, not only ruined our experience there and obviously we will never set foot in there again, but it even ruined our entire evening after that, the female bartender was and...

Came for the 2021 New York State Association of Fire Chiefs Convention and came in after the block party for dinner and everything was great. Came back for the 2022 Convention expecting the same experience and was extremely disappointed. Service was extremely lacking. After taking our food orders, everything came out randomly for our party. There was 11 people in our party and some people got their appetizer and food immediately, where others took a long time. Some people were finished eating before other food or appetizers were even brought out. My appetizer in particular was brought out an hour and fifteen minutes after we ordered. Which was after my entire party had already finished their dinner. One of the things I look forward to when coming to the Chiefs Convention is eating at all the great food establishments in town. This place had definatly been crossed off the list for next year and I will be sure my fellow firemen are advised of such. I understand it is a busy time, but I have eaten at many establishments in town over the course of the week and have had exceptional service everywhere else. Google requires a minimum of 1 full star for the review, but if it allowed...

Was busy BUT had a terrible waitress who kept ghosting us. Another waitress helped us by FINALLY grabbing our app, potato skins-unimpressed and they were cold. Ordered drinks and my sister had hers 5-7 minutes before I received mine. Finally order our dinner-took roughly 1 1/2 hours from the time we were seated until we received our dinner-we both ordered a Cobb salad. We both talked about how much we couldn’t wait to have it because we wanted the avocado that was on it….it arrives and doesn’t have a single piece of avocado in it. Waitress never asked how our meal was or if we needed anything. She brought us our drinks and our bill that was it…other waitresses delivered the app-which was shoved in front of me and had no plates to eat from and a third waitress delivered our salads. Never was asked if we needed a refill on our drink. We’re staying at the hotel and just called down for two desserts-to order by phone and we’d pick it up. Waitress wouldn’t take our order by phone, told us to come down and look for a waitress to get the desserts for us....