Chipotle Mexican Grill — Restaurant in City of Watertown

I'd be willing to bet that prisoners in line for slop are treated better than we were today. Chipotle always employs at least one person who shouldn't be around other humans or food, for that matter. It's unfortunate because it makes the whole establishment look bad even though there's good employees as well. Today, the person making our bowls tried to do both simultaneously and rushed at that. When we tried to explain that he skipped over what we wanted, he became angry and insulting. When his coworker attempted to correct him, he argued with her disrespectfully and blamed us. A customer in line behind us was treated so poorly by this employee that he left without getting anything.

It's disappointing because I loved Chipotle when they first opened, but the last few times I went there, I ended up leaving because the employees were extremely off putting, not sure how else to describe it, but I'm sure I'm not the only one who has turned and walked right back out the door. I also feel bad for the good employees that work there because I can't imagine having to work alongside these people, can't be easy. How does Chipotle consistently get these rude people? I've never had this problem at Chick Filet ( closed on Sunday, only reason we went to Chipotle). Chick Filet consistently has kind, competent employees. Chipotle, if you're reading this, try following their hiring process. Or, consider having your decent employees do the hiring. The food is good and the assembly line could work well but I won't be giving any more chances. Food is too expensive to be treated so poorly that you're too upset to eat,...

This Chipotle has s been degrading the quality of service by staff and food quality. Today ordered a Burrito and they gave me extremely small portions even when I asked for double portions and got charged the full 5.50$. To be specific it's a tall guy that has served me before and today the portions were extremely little even when I told them I'll pay for the extra portions. Same thing with the white rice and the rest of items extremely little portions not even half the spoon. Im not sure if these are new mesurements but getting charged by double portions but not reciving a full 1 portion is unacceptable. This is not the first time and today to avoid problems I ignored it since they took like 15 minutes to charge me. When it comes doen to comunication when I asked for something I would not even be finished and the person would be asking for:what else would you like. With out even placing the first items on the burrito. Then me clarifying what I wanted because they wete about to add stufff I did not asked for like brown rice or besns. Im sorry but this is definitely the last time im visiting this Chipotle. Poor Quality service, Half of the portions asked and communication between staff is poor. Also The last time I came here I left a review that I just editited that I got kicked out because I showed up 3 minutes before entering and got screamed by a lady: Sir you need to Leave we are not open we are busy here. When like 10 people walked in before me. They also had a lot of people inside and I was for sure thinking it was open and proceeded to walk and eat somewhere else. Poor...

I am a big Chipotle fan. It’s been my go to for years. This location might be the worst I’ve ever been to. Tonight sealed the deal for me. The couple of times we’ve here the flavors have been ok, and the steak is always so fatty. I can see past that.

Tonight we ordered online for the Chipotlane pick up. I was supposed to pick up our order at 6:40. There was never a notification they were behind. When I pull up the line is 12-13 cars deep and maybe moves one car every 8-10 minutes. After my toddler and I sat in this line for an hour, I get to the window. I sat there for four minutes before anyone came to ask me my name. One worker was making the food, one was just standing there. When they ask me my name, I tell them, she closes the window. Then comes back and tells me there are still 11 orders ahead of mine and I can go inside and wait (the inside was packed with people waiting) or I could go back to the end of the line. I left. I couldn’t just keep my toddler sitting like that for an hour or more, plus I’m pregnant so we were hungry. I contacted customer service because I wanted a refund. They tried giving me the run around about my order being processed already. When I let them know it was an hour with no food and they wanted me to wait longer- they said they’d refund me my order.

I have never seen such service, or should I say lack there of. Like others have said- multiple employees will just be standing around with these long lines. This location has for sure changed my love for chipotle.

The portions are too small for the high prices you pay to receive this time...