McDonald's — Restaurant in City of Watervliet

I had order a mobile order in the drive thru at 9:17 pm. Something simple just the 5$ meal. I order alot from this store but usually during the day . Well last night i waited in the drive thru for 45 mins for that along with 12 other cars. After sitting there for 20 mons me and my friend decide to call to ask if everything is okay bc usually the would go on mic and let someone know that there is a wait bc of a issue and that would have been fine but NOTHING. So my friend called in very nice and sweet and asked if everything is okay and are they okay , bc that’s unusual for a restaurant to make you sit in the drive thru for so long with no “ hey itll be a wait” or anything. The lady then put my friend on hold without answering. VERYYYYY RUDE! After 15 more mins the person in front of us got served at the speaker and the other person at the speaker as well . We pulled up to the speaker after and sat there for another 10 mins before anyone said ANYTHING. Then when we get to the window, all the employees are arguing , they dont know what order is at the window , we have multiple people asking what our order is , one after another bc why THERES NO COMMUNICATION! Then have a hassle about a damn honey mustard and look at my friend like there was a issue. WHEN I TELL YOU CORP CAN CALL ME OR EMAIL ME BC THIS IS REALLY CRAZY !!! I have videos and pictures as well.might i asd while sitting at the drive thru window you can hear people in the background mocking that we called...

I am not one to leave these types of reviews but I hope someone from the company reads this & realizes that people spend their hard earned money here, just to be treated so poorly. & McDonald’s isn’t cheap anymore! It was a Saturday so I get it if it’s busy, which i wasn’t even bothered by the wait. I placed a mobile order for pickup and then ordered 4 mini McFlurrys separately. After paying for the McFlurrys, I asked the woman in the first window if I could PAY for bbq sauce. Literally just 27cents, which I had exact change. She didn’t respond or give me any eye contact after I asked. So I just stood in my car, money in my hand, staring like an idiot. She just stopped what she was doing to look up at the wall, breathe heavily & roll her eyes. Then turned to look at me like if my question was a personal attack. As if I asked her something that required her to physically DO something. I live in NYC so I’m use to the hustle and bustle but I have never had someone look at me the way this one woman did. I wish I got her name. I stayed polite because I believe in killing with kindness & everyone having bad days, but this woman was just so damn miserable! She also made me wait because something happened when checking me out for the sauce, which I didn’t even get! The two people who gave us our food at the second window were nice but I’m unsure how they’re able to work with such...

If I could give Zero stars I would. This individual is unprofessional completely rude and disrespectful. Handling food without a hair net or any gloves. Her name is Alyssa which I had to ask a police officer to get for me so I can file a formal complaint against her because she refused to give me BBQ sauce. Called Watervilet police giving false information stating that I was harassing her and I refused to leave the HER store. Keep in mind that I offered to pay for the sauce that I never received with my 20 piece chicken nugget meal. She insisted that it was in the bag. This isn't my 1st incident with this store manager. I humbly apologize and walked away a few times brushing it off because everyone is entitled to bad days. However I've come to the conclusion that this individual is just miserable and should be demoted immediately after the unpleasant experience that I had with my children over BBQ sauce. There was no emergency to involve the police with my children present. No empathy no apology from her as my children sat bawling their eyes out and scared because the police were involved. This was very disturbing and traumatizing for them they couldn't even eat. My attorney will be...