Popeyes Louisiana Kitchen — Restaurant in City of Yonkers

Buyer Beware!

When this location first opened, it was a nice addition to the community. Now, every time I go there to make a purchase, they attempt to overcharge me by several dollars. I find them to be deceptive and nothing more than a den of thieves. If I put in an order for chicken legs, they would key into the register chicken breasts. Mind you, there is a huge difference in price between legs and breasts. You would get the chicken legs; but at the price of chicken breasts. If you don't catch them doing this, you will be intentionally overcharged. Pay attention! It is not a mistake. Time after time, they do the same thing.

I've noticed some discrepancies at the register recently. It's always a good practice to pay attention to what's being rung up on your bill. The customer-facing display on the register shows the items. I recommend checking this display carefully to ensure accuracy in your transactions. If you notice any errors, politely bring them to the attention of the cashier or a manager.

During a recent dining experience, I ordered a side of beans, but upon receiving my order, I was disappointed to find the dish consisted primarily of dark broth with only three discernible beans. The portion was significantly under-portioned and did not meet the expected standard. This recurring issue has left me feeling frustrated with the restaurant's consistency and portion control.

Based on my experiences and those of acquaintances, I recommend exercising caution when patronizing this establishment. It's advisable to pay close attention to what is entered into the register when you order and to verify that you receive everything you've paid for. While my encounters have led to some trust issues in this specific context, it's important to note that experiences can vary. Trust is often situational and depends on the specific circumstances and individuals involved. I encourage potential customers to form their own opinions while being mindful of potential discrepancies in ordering and service.

Note:

Despite presenting evidence of overcharging, the organization's headquarters refused to refund the excess amount I had paid. Let that sink in.

Buyer Beware!

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I ordered a regular combo which came up to 9.99 but the guy charged me way more, so I looked at the receipt he put down a large combo and charge me for the drink separately and when I approached him about the situation, he responded with its the machine not his fault 😡. I told him to change my order to regular and to give me the correct change and he replied by saying that do to covid he can't except the food back and I told him I never got the food dummy it's right there behind the counter. So he change the order because he saw me getting upset. Also I asked him if he haves bottle drinks do too his machine doesn't work and he sends me over to the store next to him so I can get my drink and the girl on the other store said, hey did he gave you a straw and I replied by saying no and she said, you're the fourth person I had to give a straw too 🙄. The chicken sandwich was awful, that's the worst chicken sandwich I have ever had and trust me I order from popeye's at least 4X a week for lunch but I will never return to this garbage establishment. The Indian dude with the blue shirt is the worst employee, I truly hope he's not the manager. I didn't eat my lunch and went back to work hungry and I had another 4 more...

It was a confusing transaction, went in for the$ 3.99 8 piece chicken nugget special and was told I could not get it unless I bought the meal that was the only way???? Huh they had advertisement on the windows of just the chicken nuggets special nothing in regards that I had to buy the meal I asked again if I had to buy the meal just to get the chicken nuggets that they had on the window and she stated that was the only way if I wanted the nuggets??? I pointed towards the advertisement that they had behind them and stated nowhere does it say I had to buy the meal in order to get the nuggets by themselves She continued with the same story I contacted customer service made a report and never heard back from them. Not only that I got the meal never received my biscuit never received my apple pie that I ordered which I had to request it with hesitation and attitude it was an extremely bad experience we'll never go to that Popeyes again. Mind you I literally had 12 pieces of macaroni and cheese in my side lol just have to laugh to take away from how awful this was...smh this company obviously doesn't care about their customers or...