Sonic Drive-In — Restaurant in Claremore

I pulled in to one of the sonic stalls and ordered on the app at 5:57. I then waited 30 minutes for my drinks and one corn dog after they brought me out melted drinks and ice cream and did not bring me my full order. She said she was going to go get more of my order And never came back and then waited another 20 minutes and had to call for a manager then after the manager came out and I explained the situation he proceeded to go inside and bring me out. My order completely made new and proceeded to give it to me. I did not leave the sonic Parking lot until 6:50. The fact that I tipped and was patient and still had to wait almost a full hour for them to get my order correct and brought out to me is absurd. I watched as other people around me, got their orders in a quick timely fashion, and left several of which were bigger orders than mine. This was infuriating. and even after I got home, I noticed that some of the cups were smashed and leaking. I have worked at sonic before and I understand that there are stressful times and that sometimes it can be crowded. However, there is no reason to have an order be incorrect, and take an hour to make, especially when it is just drinks and an ice cream. The shift manager GAGE KEAHEY seem to be the only person who could get my stuff out to me in a timely manner and that is after I had to call him out and directly talk to him he seems to be a great manager, and he did a great job with the situation sonic needs to make it very clear to their coworkers and their workers that this is unacceptable. This is the kind of thing that would get people fired when I worked there. I don’t expect anybody to get fired, but I do expect there to be a solution found and...

My car hop was very sweet. Gage told me he was the manager. I would assume he’s a shift leader and not the store manager like he told me. He was EXTREMELY rude and laughed at me over the phone. I called to simply give some advice. (As I worked at that sonic back when I was 19-20 and two other Sonic’s before and after that. I’m Very familiar with their traditional shakes and cream drinks. That BOY laughed at me and kept laughing rudely when I told him my cream slush had so much raspberry syrup in it I couldn’t drink it. I will make sure the store manger finds out about this. Honestly I wouldn’t want a child like that running my store, he should serve consequences for his actions.I was just trying to be kind and inform him of something that was too sweet and maybe they should have followed the directions in the amount that was to be put inside of the drink and I was only just laughed at. I did in deed get angry after I was laughed at and not taken seriously. Ended up hanging up because Gage and someone else in the background were laughing at me. Won’t be going back to that place ever again. If they can’t have some accountability and integrity they shouldn’t be a shift leader or (manager)...

Tried ordering on the app but wouldn’t work, come to find out when I got there it possibly wasn’t working because they were out of popcorn chicken, ended up having to get chicken strips instead, wasn’t impressed with the chicken strips. They gave me a combo but I only wanted chicken, asked for 2 medium cheese sticks, got 2 small cheese sticks. I was at least able to get the drinks half off still. Speakers they talk thru were turned up, def wasn’t expecting the blaring of someone taking my order. But the staff was friendly and helpful, but since I couldn’t order on the app I didn’t get to try my medium free redbull slushy, was gonna try the new flavor Shows I could pay either cash,card or app Couldn’t fig out where to pay on the app, the girl that brought the order didn’t know and went and checked, and the mgr didn’t know either. So if I can’t order at the store and pay thru the app then it shouldn’t be offered or the staff needs to be updated with the knowledge to share...