Bojangles — Restaurant in Clarksville

Bojangles, to me, is a place I often forget exists. This is not due to my dislike of the place, but rather my propensity to not eat fried chicken regularly. However, whenever I go here, I generally enjoy my visit. The food is good, which usually outweighs my experience with the staff. Today, it was an okay experience, but nothing that'd fix Bojangles more firmly in my mind.

Bojangles is to KFC like Chevrolet is to GMC. Those that know more about either the restaurants or the trucks can and probably will disagree with me, but to me, this is an appropriate comparison, as it seems like both restaurants offer pretty much the same thing, just in different packages. In my experiences with both restaurants, the staff were generally unpleasant, not rude, but seemingly inconvenienced with my presence. The food and biscuits are great though, and that's what I was looking for as I stepped inside the Bojangles on Madison Street.

Immediately, I can see there's not a lot of people inside. In fact, there's only one other person inside, though the drive-thru has customers. It's something I always notice when I'm trying to gage whether this restaurant is a good choice or not. I find that the best restaurants are standing room only, so I was a little apprehensive to walk inside and see only one person inside during lunch time. This person was talking with another person that was standing a little ways off, whom I figured to be an associate. I took no mind of it and walked to the counter, waiting for someone to take my order. Having seen the menu and the DoorDash price, I knew what I wanted.

Someone on the line acknowledged me very quickly, telling me someone would take my order in just a second. I didn't mind, though I did notice that the lady talking with the guy out on the floor was the lady that took my order, and I stood there for maybe a minute or two before she came and helped me. I make a habit of not just telling people what I want. I try to engage in small conversation. I feel like we sometimes forget that we're all people, and we need to be reminded that we're all in this together. The lady was pleasant to chat with, and took my order accurately. My food came up quickly, too! I had just enough time to get my drink and step back up to the counter before they placed my tray down in front of me!

My food was good. Portion size was a little smaller than I'd like for the price I paid, but I'm a big guy, so portion control ain't my strong suit. The chicken had just a LITTLE hint of spice, which made it really good! The fries were cold, though, which was a big disappointment. I ate two or three of them before I decided to just throw them away. Cold fries are a shame. I understand that the business doesn't want to throw out old fries if they could sell them so they don't lose money over it, but it's still a shame that I'm caught in that simply because the company isn't busy during lunch.

All in all, Bojangles was good for a spur-of-the-moment lunch decision. It wasn't super impressive, but it wasn't terrible. Perhaps I'll be back one day, but it won't be even the fifth thing I think of when going down the list of places I...

I have ordered steak bisquits add cheese whenever I go there. They dont add it just under half the time, close enough it could become.half the time. I have evennhad them tell me.when I order it that the steak buisquit come with cheese, if so they forget to put it on a whole lot of the times and charge for it too! By the time I realize they didn't put it on I am already home and sitting down to eat after the 15 mins drive there and 15 minuets back home. So not really worth calling to just be told "come back and get cheese". But the other day I went out of the norm for myself and added in an order buisquit gravy (a little forshadowing I should have just paid the 4 dollars and said air instead of a dry buisquitpulled apart with a dollop of gravy on each side). Got home and realized the one buisquit cut in half with a small spoon worth of gravy for $4 dollars wasn't even in the bag. Called, and they did the full minimum of well of you drive the 15 minutes back here we will give you what you paid for. Just what I wanted, to add 30 minutes of driving to get what I ordered and paid for with the first half-hour drive there and back. No offer of were are sorry. Would you like to pick a few items off the menu as a way for us to make it up to you for the screw up WE MADE. Nope, just the order of a buisquit and cold gravy. They need to listen to what people order and do what the ask for seeing how you are charging them for it and it's kinda like your job to make sure you give people what they pay for. And if you happen to screw up (which should be a rare occasion not most the time as if you mess up my orders basically half the time, is fair to understand you are doing it many times a day with all the orders you get a day. And do right by the people as I had to make a half hour drive just to get my order completed what was a 4 dollar mistake on your side cost me 30 minuets and few bucks in gas and that time wasted. Give you customers you screw over by not doing your job correctly extras or refund them that money back and give them the order for free, or give them the item plus double the value of other items to make up for lost time and gas and inconvenience. Or people should start calling g corporate as as many screw ups you make with me alone if I was to call every time I am sure with the rest of the people calling about the things you mess up for them, they might just go ahead and have a real nice sit down with the franchise owner and they might let these people go and hire those who know how to take an order make the orders as to what was specified by th customer and do a quality check that everything is correct and in the bag that gets handed to...

Today on my way home from work, my husband text we need ice. I stopped at the Bojangles closed to home. 1138 Clarksville TN 1 on Madison Street, close to 2 pm. My name is Cynthia. I ordered 2 bags of ice. My total was $5.89. The young lady who took my order was polite, greeted me with a smile and said “ she’s fixing your bags”. The young lady that brought the 2 bags ( 1 full, 1 half full) to the windows wasn’t so polite. I said for $6 can I please have a full bag of….. I didn’t get the word ice out my mouth when she slammed one bag down, had a look of disappointment on her face and turned from me. She didn’t even greet me….poor customer service. A few minutes later the first young lady brought me the ice and said thank you. I don’t know what kind of day young lady #2 was having and she doesn’t know the severity of the needed ice. BUT, I will say, we have workers working on my front porch all day in the heat and somehow they lost their means of cooling off, the ice was for them. So young lady #2 if you satisfied yourself by spitting or contaminating the ice in any way thinking it was for me. Your wrong. You really need a custom service class 101. Have a good rest of your day and a...