Wendy's — Restaurant in Colerain Township

I went through the drive thru and wanted to try the new "Very Berry" frosty. When I tasted it, it tasted like soap and chemicals. I asked the heavy set light skinned black girl with extremely long braids if the frosty was supposed to taste that way. She said she doesn't eat berries but the other employees think it tastes like yogurt. I asked if the frosty could be replaced or exchanged for something different. She said she couldn't do anything because I tasted it. How am I supposed to know if something is off with the frosty if I didn't taste it. Then the girl at the window told me to pay for a new one instead. So I asked for a manager. The girl at the window said she was the manager. I asked if they tasted the food for quality and she said she doesn't have to taste it because things have expiration dates. I told her that the trucks could malfunction and the food could spoil and you not know immediately if a dairy product has been sitting in heat for a couple hours then rechilled. She proceeds to tell me to pay for the replacement. I looked at her confused and asked... So you could serve me a cleaning solution and there's nothing you could do about it? Then she began to get upset and try to make me purchase a second frosty to replace the soapy one and for the third time I declined. She then tells me it's protocol to make me buy a new one instead replacing or making a new frosty of a different flavor. Then she offered a refund. Why sit in the drive thru for five minutes and tell me there is nothing you can do when you could have offered the refund immediately? The manager that works around 4pm is awful and unprofessional. I wish I read the reviews before I came to this one. I don't know what kind of taste buds the employees have there, but if they could mistake soapy milk sanitizer bucket flavor with an after thought of berry as yogurt.... There's definitely a quality control problem that is being burdened to the customers. Also the fries were cold in my husband's meal and the spicy BBQ nuggets were dry. They looked like they took a half of a sauce cup and tried to make it stretch over all the nuggets. Way to steal from your customers Wendys. I won't be going to...

I absolutely loved stopping by and I treated all the kids to a frosty yes just stopped in for a frosty by itself and it is awesome I will definitely have to say that if you ever stop by to get just a frosty you should also get a frosty and a side of french fries I know that sounds kind of strange but it is the most strangely on paired food I think that works really well together it’s crazy how well a frosty and a large side of fries work together I guess it’s the salty combination with the sugary cold milky ice cream combination I’m not sure but whatever you call it it works so awesome yes a frosty with a large side of french fries that is a nice little treat that everybody should have at least once in their life I mean seriously come on you can’t live my life life if you don’t have a frosty with a large french fry on the side I mean that salty goodness with a sugary sweetness it’s just something to die for come on think about it seriously think about it I know it probably doesn’t sound right but boy is...

How hard is it to slap cheese on a chicken sandwich for the 4 for $4? Instead you do the most and add mayo and lettuce. Then asked what sauce we say BBQ then you don’t even put that in the bag either. If y’all spent more time focusing on your job not acting a fool you wouldn’t have horrible service. Definitely the WORST WENDYS IN THE STATE OF OHIO. I 100% always have problems at this location. I’m Not ordering complicated things I get stuff plain or add cheese nothing else. They still manage to screw that up EVERY-SINGLE TIME. Maybe someone should buy your location and shut it down like Steak n Shake and go under all new management and staff. Your window timer has got to be the worst for drive thru. For fast food your pretty slow, not to mention half the people there don’t know what the heck they are doing either. It’s baffling, I feel bad for the store owner not that they probably care. Once again I’ll have to call if they ever answer the phone and receive yet again ANOTHER...