I know after serving at a Mexican restaurant there are definite lulls in the day when you don't get great service when the employees aren't paying much attention between lunch and dinner. There was no one in the entire restaurant who would greet me, though multiple workers standing around. I went in alone on a lunch break around 1:30... Sat myself after exploring the restaurant at the bar (which is where you usually get the best attention while it's slow.. and especially if the bar walks straight into the kitchen), gave my drink order and order together to simplify it. The restaurant and bar were empty. Ordered a side of Pico and tacos sans lettuce. Never received chips (which is what I ordered for the Pico for, I clearly didn't want it to pour over the tacos that already have big chunks of tomato on them). The bar tender disappeared until my food was ready, meanwhile I look around for water, chips and salsa while 3-5 other employees stand around. My food comes and I have to ask for the chips. Get them and they aren't hot, not the hardest chips ever but still quite hard, no salt (until i have to stand up and search for it on a table) and verging on stale. Salsa is just well pureed tomatoes with a little seasoning, no constitution to it. Beef tacos were edible but full of grease, the drippage from 2 covered nearly half my plate. There were trace amounts of cheese sprinkled through the beef and tomatoes. Bar tender checked back after I finished and was only friendly when I was trying to pay, which thankfully she brought my check as soon as I said I didn't need anything else. She was certainly attentive when I put the payment out, otherwise not at all. Only satisfaction was not being hungry anymore and not being charged for the side of Pico I requested. Wouldn't return...
Ā Ā Ā Read moreWent at around 2 on a weekday (slower time). I was trying to cop a quick lunch away from work. No one there to greet me. 3 tables taken in the space 2 were leaving. Waited at the host stand. Nobody came. Wandered around the restaurant and settled at the bar. Still no one greeted me for minutes. I was trying to give my full order at once but the bar chick walked away too fast as soon as I told her my drink order. Ordered pico as a side for chips. Never received chips or salsa. Pico came out with my tacos, delivered by someone else. Had to wait forever for her to come back out the adjoining kitchen to ask for chips. Suuuper greasy tacos, grease drenched over half the plate for 2 beef tacos. Had to grab salt off another bar table since there wasn't any on the cold, hard chips that finally arrived. The only thing the bartender did was pickup my card quickly. Thank God. I over tip for very basic service but the only friendly attitude I got was the 3rd time she paid any attention to me and was handing me the receipt to sign. Rude. Bad food. Bad service. It killed me to even give 15% tip since she gave 0% effort or kindness. And I've served at mexican restaurants before, served an 80 table restaurant and patio during shift changes alone, served parties of 30 alone. It isn't hard to be pleasant, attentive, and...
Ā Ā Ā Read moreAndrea our waitress was very pleasant in the beginning when she took our drink order. When it came time to order our food we told her what we wanted and she proceeded to tell my wife what she ordered did not come with steak and it would be extra, which isn't a problem, but we ordered there all the time so we already know and I also understand that this is something that she has to do because it's part of her job. So I ordered a steak chimichanga and when I got the chimichanga it was extremely small and when I complained about it she told me it's always been like that and that I must have been talking about another restaurant. I told her that I always come to this restaurant and I'm not mistaken, so she continue to go back and forth with me I ask to speak to a manager, the chef came out and I told him what my issue was he told me that it he would make me another chimichanga and he would take the extra $5 off. When the bill came everything was still on there, I told him I had an issue with her attitude and everything, he came back over he said I made you another chimichanga so I didn't take the $5 off my bill. I frequent this restaurant and cannot believe how they treated me. The waitress argue with me, was yelling and the manager just out blatantly lied. I will not spend another dollar in...
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