Fazoli's — Restaurant in College Station

Whenever in doubt, in future, I will go to Chick-fil-A!!!!

My family and I came here for the first time ever... never again will we cross the threshold. If I could offer a (negative) -5 stars, I would do that without hesitation.

Why? you ask. The answer is this: Why not?

We, members of any community, work hard for our income. I am not financially independent to not give concern where my monies would be going. On the contrary, my financial means is uppermost in my mind.

Do not misunderstand me--I tip very well when I feel it is due as I have been on the other side in the service industry (not afraid to get my hands dirty; I've even scrubbed toilets until the porcelain gleamed bright).

As a family of three, we believed this location to be interesting on a Friday, time well spent, at an acceptable restaurant, but fooled instead into paying $33.81 for a horrible experience!

Yes, well spent, in feeling frustrated and disgusted with subpar service and poor bathroom facilities.

Example: My daughter went to the ladies bathroom (had 2 stalls, neither having toilet paper in dispensers).

As a woman, it is disheartening to find there is no toilet paper available when you are ready to wipe and leave the stall, especially after a bowel movement. Yes, that is a bona fide, Ewwwwww! To men, this may be considered of no consequence, but the female anatomy does not allow one to think: "shake twice" and done.

Example: Ordered pasta item on menu with salad/drink (as a meal, what a con!), was not given dressing -- how could anyone forget the dressing after asking me when ordering at the counter what kind I wanted???

In the meantime, the young lady bringing our meals said she was waiting for the "endless bread sticks" to come out of the oven. Clearly, the oven was not preheated (this I know because I bake at home--cannot fool me on this one) because our frozen bread sticks were still raw in the center, doused with an over abundance of garlic salt (not what one should eat when trying to control high blood pressure, otherwise known medically as hypertension). I would have been satisfied with a light sprinkling of garlic POWDER on my THOROUGHLY baked bread sticks. My husband's and daughter's pizza slice (meal offering: pizza slice or salad and drink, added to main menu item) were baked to an almost unrecognizable consistency, but they cannot do that for the bread sticks.

Example: Went to counter to retrieve my own dressing... A man and girl were at counter, girl immediately walked away, proceeded to back room, leaving man at counter... I look at him, expecting him to say, "How can I help you?" Instead, he nonchalantly points to the retreating figure of the girl disinterested in doing her job (providing a service at the counter)--at this point I say to him, "Yes...and she just walked away.". It was difficult keeping my temper under wraps; After all, I may dislike the service, but refuse to be ugly in public as it reflects badly on the person in question.

The business was not busy at all, only one other party dining at lunch time when we arrived, yet the floor area near where we sat was dirty, unswept; again, there is no reason for that to continue.

Example: As I waited for my daughter to return from that hell hole they call a bathroom, I had to cover her salad completely with paper table napkins because the flies were hungry as well.

Dirty floors attract and encourage insects, which spread disease; after all, we reside in Texas and insects do not die, only repopulate (I am a Texas native, lived outside of Chicago for 40+ years, the cold winters kill everything, but not down here) ... I use Telstar at home, 4 oz :: gallon, (for those interested, Google it!), but I have no way in knowing if other establishments (motels, restaurants) use it.

All in all, I lamented to my daughter several times, "We should have gone to...

We went there the day before Mother's Day, we were celebrating 2 family birthday 's & Mother's Day, we were a party of 7. When I ordered I asked if the tortellini alfredo could come without bacon because I hate bacon. She said yes, so I said that's what I want without bacon. Once the food came immediately I started finding bacon, but to not ruin the evening, I just picked some of the bacon out & ate a bite or two & decided to just take it home to my mom. I sent one of the kids to get a To-Go bowl, he came back with a small styrofoam box that was too small. I just thought it was the child, so I got up & took my food to show it was a whole bowl of food & request the container. The guy at the counter said he couldn't give me one , turned to the kichen window & took noodles out of a To-go container into a glass bowl & threw the container away. I said, so you can't give me one but you can throw them away? He said well mam that one had noodles in it, to which I'm thinking, so what do you think I'm going to put in one??? I asked to speak with a manager to which he says, I am the manager. I said well since you don't get it I want to talk to someone who can make an executive decision, main manager possibly the owner. He turns & goes into the kichen area& leaves me there about 15 minutes. Finally the girl at the counter asks me if I need help just as he returns. He gives me the General managers name & number on a scrap of paper not as big as a gum wrapper. I asked about the owner & he doesn't know his name, the girl says his name, so I asked if he's the manager how come you know who the owner is & he doesn't, she says Oh I'm a manager too! Great! So I tell her, well since you took my order & I ordered it without bacon, I'd now like my food fixed correctly without bacon & in a To-go container since I've already missed eating with my family. She looks at my food & says, Did that bacon come out of there?? (thank you for questioning my integrity & calling me a liar) if you e-mail us we can send you a voucher ( like yeah, I want to come Back here???) So I had to take two tiny boxes to fit my food in & a bag to carry them, so any perceived cost savings was clearly negated by having to use more than one container not to mention how frustrating to try to talk sense into people who are clearly there only to collect a paycheck & NOT to deliver ANY customer service of any kind. My daughter's kids hadn't eaten their food either, she had to get 5 boxes for 2 bowls of food!! We live half way between Austin & Col Sta, so we never have to come back here. You may succeed in making people unhappy, leave hungry & take your crappy boxes but it's not a successful business model. Also someone over 25 needs...

The reviews are pretty mixed so maybe we caught them on a bad day, however, our 1st visit to Fazoli's on Harvey Rd. was lousy. The food was not necessarily all that made this a lousy experience. We’ve eaten takeout that was too salty, too greasy, over cooked or drowning in sauce a few times before. We’ve been surprised by smaller portions than we expected. We’ve gotten the wrong food in the drive thru. Never ALL of these in one experience UNTIL Fazoli’s but still, you live & you learn. I don’t usually complain if I don't like the food because it's very subjective & we all have different tastes. However, when I don’t get what I paid for, there is nothing subjective about that & I expect it to be corrected. Even if it's just a couple of dollars. What made this a lousy experience was the way manager, Jeannette, treated me when I called to tell her our order was not correct. I expected $1.95 refund for the difference in what we paid for & what we received. Maybe she was having a bad day or a bad week. I try to give people the benefit of the doubt because you never know what people are going through. 2020 has been a bad year for a lot of folks. But when she told me on the phone I was wrong , I returned the food to the restaurant & I absolutely expected my money back. She refused, so I left the food on the counter & picked up BBQ on the way back home. I have never had to return takeout food to a restaurant. Never. And we eat a lot of takeout. I called the corporate office & was transferred to the franchise representative's voicemail. I left 2 voicemails that week. I absolutely expected a call back. Again I’m trying to give people the benefit of the doubt. Maybe Mr. Vostick has been quite ill for 2 weeks or on vacation & that’s why he did not return my calls, but you would think someone else would be handling customer calls if that were the case. Since I’m unable to reach anyone at Fazoli’s who cares, I’m posting my experience here. Maybe future potential Fazoli’s customers will care. The whole experience has been very disappointing & therefore tops the chart for our worst restaurant experience. Our $17 for 2 takeout pasta plates would have been better spent at...