Jimmy John's — Restaurant in College Station

I normally enjoy Jimmy Johns but I highly suggest you don't come to this one. I travel to College Station every 2 weeks and order here. They never get my order right. I kindly ask the manager why they never ask if I am a Jimmy johns rewards person to earn points. He stated they are not allowed to do that through the drive through lane so in order to get your reward points you MUST COME INSIDE to have them ask for your number. I guess this is okay as I read Jimmy John's SOP which doesn't state that. They forgot our 2 bags of BBQ chips and as I backed up to request it , I saw and overheard the Manager complaining about me to the employee because I questioned about the freaky Friday rewards program through drive through. Clearly that shows me how they feel about customers and customer service and loyalty. I should spend my 19.00 dollars per visit 4 times a month as I go every other weekend somewhere else. That is $988.00 that will now go somewhere else a year. As a level 8 Google guide, you can expect thousands of people to view this review. Learn from this review and go to another franchise or another Jimmy johns restaurant in college station. Let's put this one out of business as they don't care about customers, their money or customer service.

Alan Cousin Founder of Get Up Radio/ Get Up Radio Media Member of the National Press Club of Washington DC #jimmyjohns #texas #getupradio #getupradiomedia #customerservice #freakyfriday #loyalty #texas...

For the life of me I do not understand why line cooks insist upon lathering so much sandwich dressing, mayonnaise or mustard on a sandwich that it results in the diner needing a bowl and a spoon to eat the thing like its a bowl of soup. Sandwiches and tacos and burritos and all handhelds . Handhelds should be designed to be eaten without the use of utensils, like forks or knives or the need for a napkin. Normally they have done a great job with their sandwiches, but I guess they hired some bloke off the street who has no idea how to construct a sandwich. When you cant even get the sandwich to your mouth to take a bite because it all slides out, the sandwich s not made properly. I'm tired of paying for food I cant eat. I'm tired of complaining to management. I wish business owners would just have their employees be mindful of the product they put out If it can be eaten, you wont be getting many return customers. Since If had good sandwiches at this place, I know they can do it but I'm gonna give them a rest until the folks they have working now are gone . I ordered a sandwich and potato salad to go . they just put it on the counter no bag, no thank you just called my number. Then when I asked, he just kinda pushed a bag to me . When I get the sandwich back to the office, i cant eat it because each attempted bit squirts the sandwich contents everywhere,.. ...

Great sandwiches as always and super fast and friendly delivery but good luck if you have a question. Aggressiveness and rudeness to regular and loyal customers will make for one less customer. I ordered through the app and it was my card was not working after a few tries i just had to chose the cash option. Two minutes after order was placed I got a notification that the charge went through. Because I ordered for my whole office (which I normally do on a monthly basis) it was almost a 70 dollar order. So I called to see if it was indeed charged or if I still needed to pay for it in cash. The employee who answered at first was kind but I couldn’t really understand him because he was so soft spoken, so he offered to pass me off to his manager since he said he was standing right next to him. I said ok and immediately I regretted it. He rudely stated we have not received payment you need to pay it. I said understood that but I was just checking because I incurred a charge. He was like well we don’t have a charge on our end so you need to pay it. I asked him if he was having a bad day, explained that I was plainly asking a question and he didn’t need to be so aggressive and rude. I wished him a better day and hung up. Matthew (the manager) is not someone who should interacting with customers if Jimmy John’s wants to stay successful. His employees should not follow by his example!...