Frida's Mexican Restaurant — Restaurant in Collierville

Horrible experience! I'm a server (part-time) myself and I have not experienced such unprofessionalism and such a lack of concern for the customers as my family and I experienced Friday night @ Frida's-Collierville and with LupeM being our waitress. We had to ask her for EVERYTHING, including silverware and napkins! The service was extremely poor! Evidence of the lack of service was definitely hypocritical, stereotypical and racially motivated. As I looked around at other tables, It was apparent that the customers who were not African Americans were not experiencing the same mistreatment as we were and it was obvious that they had what they needed at their tables. We had to even ask her to refill our water glasses. My 13 year-old granddaughter asked her to refill her drink once. When LupeM refilled my granddaughter drink upon her request, she did not offer nor did she refill the smaller children drinks, two 5 years old and a 2 year old. Though she never offered refills, she certainly did not forget to charge adult prices for the children's drinks, $2.50 each. Why would any restaurant charge small children beverages the same as an adult beverage and you say that you have a children menu? What's worse, why would you not refill glasses? Unacceptable! The food was not seasoned! Tasteless!... and for the money, definitely not worth it! The cook was standing in the window drinking a corona beer! Unacceptable! The very small bowl of cheese dip that they charged $9 for tasted like it came straight out of the container you can purchase yourself from Sam's and it was served cold. When I asked LupeM to please warm up the cheese and also bring an additional cheese dip with meat, she brought them both back warm, not hot, barely warm. Nothing at all was impressive about this restaurant to me! It is DEFINITELY A COMPLETE RIP OFF! There were 8 in my party, 4 adults and 4 children (15, 5 and 2) and the children were counted in the part. Based on the number of people in my party (even the small child who we did not order for), the restaurant felt that warranted 18% gratuity! I asked to speak to the Manager and she was equally unconcerned. I expressed to the Manager how extremely displeased I was with the service, how we had to ask for everything, not offered refills of drinks or water, brought carry-out trays but not offered bags! Then to make it all worse, the waitress sat down directly across from us with other people and completely stopped waiting on us. I had to get her attention and ask for our receipt! By this time, I was furious! I did not agree with paying LupeM a $30 gratuity tip for EXTREMELY POOR SERVICE. She did not work for it. She did not deserve it. Had I read that small print on the front door of the restaurant as you enter, which was pointed out to me by the Manager as I was leaving, my family and I would have turned around and gone elsewhere for dinner! I do not, at any time, support mistreatment and poor service! These are trying times. We are in a recession and when you spend $200 at an establishment, you deserve good service. Even if the service isn't great, customers should be able to look forward to good service at least! LupeM did not put forth any effort to take care of us as her customers because she knew that she did not have to work for it. She knew that regardless, she would still get her 18% gratuity and we, the customers, the patrons, had no control over the gratuity or the amount. This establishment add 10% gratuity charge for one to four people. More than 4 people, the add 18% gratuity. Customers should not have to pay on demand, especially for poor or bad service. I know what good/ great service is because I strive to give just that to my customers. I work for it and I appreciate my tips because I earn them. Please know that I am not just stopping here with my review! I will make a formal complaint with Frida's Mexican Restaurant Corporate office, with...

The food is absolutely phenomenal. We have been a few times now. I wanted to share our most recent experience.

The server Kat, has diligently taken care of our table every time we have come. She checks on us frequently, refills our drinks, and makes sure we have refills on chips and napkins.

This trip, I'd recently had surgery and was sensitive to lights and the music. Without asking she lowered both because she saw me clutching my head.

The food came out quickly and hot! It was delicious.

What really made our trip, was the fact that previously, we had asked management to please consider adding a changing table to the mens bathroom. And they DID. Not only that, but we ran out of wipes, and the manager got some wipes that his wife had left for their own kids and gave them to us to use.

When I say the food, customer service, and atmosphere are top notch here I mean it.

My literal only complaint would be that the trash cans in the bathroom always seems to be overflowing every trip. I wouldn't mind so much, but I feel terrible having to put a dirty diaper on the floor because the can is literally piled high with paper towels.

We moved to Memphis and couldn't find a single decent Mexican spot. We are so glad we found Friday and Kat

A group of 5 coworkers went there for lunch on 03.21.2024. The waiter we had did tell us that he was new and that we understood, but this was a crazy experience for sure. The restaurant was not busy at all, so the wait was not the issue. The food was terrible. Two people ordered and their orders were completely wrong. One kept the order she was served, but the steak had a very bad taste. It was bland and looked to be a very cheap cut of beef. She ordered a Chimichanga and received fajitas. Totally wrong! The other lady received some type of steak and had ordered beef tacos in flour tortillas. She sent them back and then the replacement order was still wrong. The beef had a funny bland taste. Two of us ordered chicken dishes and both orders were correct, but had a weird taste and we did not finish them. The last lady ordered a shrimp taco salad. She came back to work and within 30 minutes was sick in the restroom. I have eaten at Freda's several times and never had a bad experience, until I recommended it to the group. I was so embarrassed and we spent a lot for this meal. I don't know if this was a fluke or a new chef, but when I say it was bad, it was. I have eaten at both locations and this was at Collierville . One of the other ladies had eaten at both locations as well and said the same, "Something must have changed here." I would not recommend this restaurant at all. The only thing they had going for them was...