Jimmy John's — Restaurant in Colonial Heights

My name is Latasha and I ordered a sub I asked the cashier what came on the sub and she told me wrong when I got my sub I had guacamole on the sub and I cannot eat guacamole because I am allergic to guacamole plus I do dialysis The guy said he would not make myself over the worker said he would not make the sub over was very disrespectful to me and my husband wipe this hand on my sub on the bread and said that's what he can do for me they did not give me my money back they did not make my sub over me and my husband will not come back to this establishment and we would like to have our money back we would like to have the owner to get back in touch with us we was very disrespected and I just want everybody to know do not come to this establishment I will do everything I can to get my money back because I deserve to have all my money back we got two combos and two extra subs and we deserve to have our money back so somebody needs to please contact us back thank you very rude and...

I ordered a sandwich and was ready to pay for my purchase with a $50.00 bill and was told by the cashier I could not be that the purchase was for $8.29. I told the cashier I would purchase another item and he stated it would have to be at least a $40.00 purchase. I went next door to Chipotle and made a 3.00 purchase to return and buy a sandwich from Jimmy John's. I then asked to speak to a manager but was informed one was not available. I then asked for the franchise owner’s information and was told he could not provide that information. I was given a number to customer service and contacted them to make a complaint. There was no sign in the store stating you need to spend a certain amount if you were paying with a $50.00 bill. Hopefully, I can get an answer if not I will take my story to share with the news. I frequent this particular Jimmy John's and never had an issue. Always remember business thrives on...

Very disappointed in the customer service. Went in and ordered two subs then put in my phone number for rewards then was told I was able to get free chips or pickle, as I got two combos anyway I went to get the other two then was yelled at very rudely by the young lady taking my order. Startled by her reaction and her easing her voice (which is not professional at all) it made me very confused what she was talking about until a young man in the back stepped in. The way she made it see was it got counted out of my order (which was not, added into my transaction but was misinformed from the unprofessionalism). This is no way to run a business if you’re people upfront do not know how to treat loyal customers. I thank the young man for stepping in the situation but it will be awhile before...