PHO HANCOCK ASIAN CUISINE — Restaurant in Colorado Springs

We were referred by a friend who recommended we check out this establishment. They told us to check out the egg rolls and the Pho. We arrived at 830pm, well before the posted 9pm closing time. There were still a few customers eating. However there wasn't any employees to be seen. We waited for a minute and decided that we would take an empty table. As we were about to sit down, the cashier came out and rudely pointed to us to sit down at the next table. She literally threw the menus on the table and walked away. While we were looking at the menu, she brought over 2 glasses of water and left without a word. She came back to take our order and still wasn't polite. We decided to pass on the egg rolls due to the fact that they are overpriced ($6 and $7 for 3 depending on your choice). She brought out our appetizer but didn't bring out the garnishment for the bowls of pho. She brought out our bowls of pho and we mentioned that we needed the garnishments. She mumbled under her breath and yelled at another employee to bring it out. At this point, we were debating whether we were ever coming back. If it wasn't for the other employee who brought our garnishment dish, we would rate our visit with only one star. The Pho was absolutely delicious. My only complaint is that the seafood combination pho bowl didn't disclose the various types of seafood that were in the dish. The other employee went well above and beyond to ensure that we knew a little bit about the history of Pho and how her culture lived. She turned a horrible visit due to the cashier and turned our visit in to 2 stars. We will give it one more try and I will update my review...

On 09/20/2018 I went to the restaurant on 3071 S. Academy Blvd Co Springs Co 80916 I ordered a seafood Pho and egg rolls the bag was tied and I was running late on my lunch break so I grabbed my bag and left. I sat down about 10 minutes later at my desk about to eat the egg roll and I couldn't they were so full of grease I expected grease but not to this magnitude. I was oozing out of the egg rolls so I was like I can't eat this because overly greasy food messes with my stomach bad. So I was like at least I have the PHO... So I take out the broth and warm it up and put the veggies in the bowl so I can pour over the broth so the cilantro was wilted bad and the mussels were full of a black substance I can not identify and I'm from the south we love mussels but never in my 37 years on this earth have I ever seen a mussel like this one so I threw all the food away except the mussel I kept them to take back so I called and they said I had to talk to the owner she would be in today so Today I took the mussel back in a cup and I told the lady up front my complaint about the food and she waved me away got all upset telling me she didn't work that day its nothing she can do and she wasn't giving me anything back to come back when the owner was there. The lady for so rude the girl sitting at the table walked out and was like she has rude to me too. Amy please investigate this problem within your restaurant because this is unacceptable to take people money then it's a big problem when you're asked to right a wrong. Please people stay away from this place because this could be your last . PS you took the wrong...

Horrible experience. (I don’t even want to give them one star, but that’s not an option) Enjoyed the food, but when the end of the meal came and we asked for boxes, the waitress brought the boxes out I went to take them from her and she pushed my hand away, said no I got it and then aggressively started packing our food (btw we weren’t done with it we just wanted the boxes because we had to leave soon and we didn’t want to wait on them to get boxes, we just wanted to box up, pay and leave) it felt like we were being rushed out (it was the middle of the day mind you, they weren’t closing and they had several other customers they didn’t do this too when they asked for boxes - but they were Vietnamese people not white people) it was bad and there was a second incident where we gave it a second chance because we thought maybe she was having a bad day, nope this time around it was even worse, the mistake she made caused my fiancé to have an allergic reaction. She doesn’t listen and she thinks she’s right - sorry lady, that’s no way to run a business. But being who I am I paid for the things that I ate and my drink, oh and I even paid for the item that caused my fiancé’s allergic reaction. We left and took her to the ER. In conclusion it’s a horrible experience, I recommend Saigon Wings. Amazing service, amazing food - and they listen...