Starbucks — Restaurant in Colorado Springs

My husband and I were just at this location an hour ago and I’m extremely disappointed by the customer service. We’ve had trouble in the past with ordering the Nitro and receiving a cold brew instead. Which we have no problem with, because if anything we can just ask the barista to switch it out with no issue. Today after confirming the order with the employee checking us out, we were feeling pretty good about it coming out right! She was very sweet. However we did run into the Nitro/Cold brew problem, which again is normally not a big deal. However, when my husband asked if they could remake the Nitro he was met with a very rude “that’s not what you ordered,” from the employee making our drinks, with the context being that he was lying. He tried to explain that we did indeed order a Nitro, she finally remade it. When my husband started drinking it he realized that, what was supposed to be sweet cream, wasn’t. We left and he opted not to say anything about it again after what he already had to deal with. I feel that the employee didn’t give us proper customer service. My husband was not heated or rude to her, so her response was extremely ill-mannered. I’m very...

Starbucks needs a lot of help, Dutch Bros. Is kind of slowly beating them in customer service, and product quality. Every Dutch Bros across the nation is packed and they've placed them near a Starbucks, and there's ten cars in the drive thru for every one car at a Starbucks. It's a no politics place, unlike Starbucks making the news, from kicking out police officers, and military members, to pandering to loiterers. I want to buy coffee and don't want to be associated with a so called safe space like Starbucks with their political correctness. I support service members, firefighters, and members of law enforcement, and if other customers complain about not feeling comfortable around these paying guests then tell them they can leave at anytime. However, never, ask our heroes to leave, shame on Starbucks. This is definitely not isolated incidents, it's a from top down corporate culture and unspoken policy. I used to drink Starbucks everyday for over 20 years but...

I used to go here every day before work...And sometimes at lunch or after work...So they had most definitely seen me many times before....Well, one day I had to take the bus home and needed change for a $5.00 bill so I had correct bus fare....So I went in and asked the man at the counter for change and he said no he couldn't do that...He said I had to order something or he couldn't open the register at all....That was damn lie because they gave me the wrong change on accident a couple days before this, and they opened the register just fine for that....So basically, I can spend $1,500.00 here a year ($7.00-$8.00 dollars per purchase of my fav drink here we will say at least 200 days out of the year which comes to $1,500.00 at $7.50 per venti Java chip with 2 shots of espresso.....) And they won't even give me change for a 5 dollar bill unless I give em some of that 5 dollar bill or all of it and then some.....Screw...