Starbucks — Restaurant in Colorado Springs

I had liked this location until last week. I am a Deputy Sheriff here in town and I care about people are treated. I used to go here 3 days a week. The other day i went into the store with my son and got a breakfast sandwich and a coffee, a $7 value. I used my gift card that had $25 on it. She asked if i wanted a receipt, i said no. She then put my gift card some place, probably thinking it was empty. I told her that I did not get my card back. She wrote my name and number on a piece of paper but i never received a call. Two days later i go in again and ask if she found it. She said its not in the store. I told her its not in my wallet and it is for sure in the store. Basically she said oh well. I spoke with a manager who treated me like i was a thief. I showed her my Badge and said i am putting my reputation on this. I would like my $18 back. She sighed and loaded it on a card regrettably. I informed her i would not be back. She didn't care. Where have the good ol days of customer...

Date: November 24th, 6:40 AM

I was completely floored by my experience this morning. At first, things started off fine—I was treated politely at the order screen. But when I got to the window, the employee (short, curly brown hair, black jacket, brown scrunchie) didn’t greet me, didn’t ask how I was doing, nothing. She just stated the total. Completely rude.

After waiting at the window for 5 minutes, she finally turns to me and says she needs to remake my drink. WHY? It’s just a drink! How do you mess that up? And then, after all that, she has the audacity to ask me for a tip. Absolutely ridiculous. Experiences like this are why Dutch Bros is so much better than Starbucks. Never coming back to this location.

Edit : she gave me the wrong drink, and the double smoked bacon sandwich which made me throw up and now I have to go home from work and I’m missing...

It's been a while since I actually went in to a Starbucks but recently I did. So I asked about the promotional code on the table actually a couple times and the girl behind the counter acted like she didn't even hear me at all. I know she had to because I asked more than once before she the other girl stepped in.

So I love plants probably more than most people but for the life of me I don't know why they had the plants so close to the syrup on the counter I couldn't help but notice that there was a thick build up of surup on the geranium leaves and everything. Poor lil plant. Idk. Just the fact that she snubbed my question about the offer and chose to blantantly ignore my enquiry was just rude. She acted like I wasn't even there until the other girl she was working with seemed to look at her and look at me as if to say... "Are you going to take...