Taco Bell — Restaurant in Colorado Springs

I have to talk about this, I think about it every single time I drive by. This happened a while ago (like 8 months) Anyway. I ordered $34.67 off the app and went to pick it up. Disclosure: I fully understand that the app and the actual store have nothing to do with each other. I get it, I do. Taco Bell’s app is notoriously bad and pretty much every single Taco Bell is notoriously known for not giving you all of your food when you make a big order, idk what it is, it’s just the way that it goes. I can live with that. I had a big order with several items, obviously. I arrive to be told to drive to the front, not an issue, so I drive around to one of the spaces in the front. After ten-ish minutes the manager (3 teeth max) on duty comes around and tells me that the entire kitchen has shut down. That sucks so bad for them, like I couldn’t imagine, it’s lunch rush, and the whole thing has collapsed. I’m sympathetic. What can we do about my $35 dollar order? Can we shuttle it to another location? No, sorry I can’t do that. Ok, maybe a refund through the app (this was an Apple Pay charge and upon much later review, it DID charge my bank account) No, I’m sorry, I don’t really know how you get a refund through the app. Not a problem! Maybe we can issue a gift card with the same amount?? Then I can apply it to another store in town? No, sorry, we can’t do that either. Ok…so what do we do about getting my money back? $35 is kinda a lot right? The manager literally says to me: do you come here often? I say back: uhh, as much as anyone comes to Taco Bell, man. Him: cool well, I’ll remember you, I’ll get you a free drink..? I drive away and emailed Taco Bell 7 times they never did refund me my $35 it was...

So we just ran into this Taco Bell on date night, we are going to Manatee Springs to spend the night to go to a fancy restaurant later, and we just wanted to get a quick bite for lunch. We go in there now, I’ve been in the car for a little while, and need to use the ladies room, we walk up to the counter my husband sees the keys on the counter, hand them to me and wait to make the order while I go to the bathroom. he waits a while, because they’re pretty busy in the drive-through and nobody is coming to the front counter. Finally a little bit older lady walks up Tim and says hey, would you like to order something, he lets her know that he had given me the bathroom key because he’s a gentleman and he saw them laying on the counter. She immediately gets angry, tells him this is his house, and he shouldn’t be doing that, and then promptly says never mind we are going to order anything anyway. And walk to the back of the restaurant . I come out and he looks at me as I go around the corner to order my tacos and waves his hand in the air and says we’re going. And that’s why we use the restroom at the Taco Bell and didn’t buy anything, because the lady at the counter was a monumental jerk. He didn’t have to tell her that I had the key, but he did before he started to make his order and got yelled at for the consideration. Don’t go here, they don’t care about you, they just want you to drive through the drive-through. I love Taco Bell, this was the first and the last time I’ll ever go there. And if you’re driving on your way to Colorado Springs or Manatou Springs, do not pull off on S. 31st St. because that is a...

Went drive through late last night. The guy taking orders seemed very new and not able to understand our order. I repeated myself at least 3 times and had no modifications. Two regular crunchwraps, one crunchwrap with beans NO meat. He didnt seem to comprehend this and asked twice ‘so 3 crunchwrap?’ Yes i said, but one with beans and vegetarian friendly. What did we end up getting? Three regular crunchwraps 🤦‍♀️🤦‍♀️ Tried asking for a bean burrito and a female worker took over our order and said ‘we only have the fiesta burrito’. Lol bean burrito is literally beans, red sauce, onions and cheese. Instead she sells me fiesta burrito that additionally has rice, tortilla strips, sour cream, tomatoes, chipotle sauce and guac. Which btw ended up not having guac or tomatoes in it. Bean burrito is easier and less ingredients. Yes, you do have it, just take some more time to study that menu. So much confusion and chaos for such a simple order. Fast food is no joke to work in. I get it, ive done it. Just take a deep breath and clear your mind. Repeat exactly what the guest is saying. Repeat it over and over in your head until you find the button on your register. If im saying the order too fast its ok to tell me to slow down or to wait a minute. Not every guest is an entitled asshat who will yell at you. Youre helping me out and giving me food, i can wait patiently while you correctly ring up my order. And if youve been there a few months and are still getting this flustered you should seriously consider a different line of work. Not everyone can handle kitchen pressure, and thats ok. Know your limits and know...