Firehouse Subs Superior Plaza — Restaurant in Colorado

Just wanted to share that this may be one of the last times I end up eating at a firehouse sub restaurant until they revamp prices to be within normal levels. $17 a sandwich after tax is priced 40-50% too high. I know there is some elements of inflation but even at that, prices for a large sandwich shouldn't be above $11. I shared my concern about the price to the manager on duty. The manager even said that they couldn't afford to bring their families there based on the price increase over price increase over price increase. The sandwich maker said they used to be so much busier at lunch time and now it is not nearly as busy during lunch and a ghost town after 3PM. To top it off, I was disappointed in the portion size. 5 years ago the firehouse subs would load you with meat and veggies. Now, it is like I am having to eat on a diet. Less food at a higher cost.

I encourage everyone to please take a stand and let management know that if they don't bring prices into a normal territory, the chain will likely suffer closures based on lack of business. The Superior location is a franchisee. Mangement must know that they won't retain many customers if they are trying to gouge the few patrons, compensating for those they've lost due to price hikes. Those patrons will eventually get the message as the sandwich maker was telling me...

This store does not know how to make anything correctly. Ask for a certain sandwich with only certain things on it and they still add other toppings. This is a continuous issue. They don’t listen and go into autopilot when making orders. Very very disappointed with this location. Have not received the correct order ever.

These employees need to be let go. It’s always the same employees there and still messing up orders. Do better.

Proceeded to call the store. Apparently there was no order under our name. Credit card statement says otherwise and thank god AMEX shows location, time and date the card was used. The people working this store don’t have the brain function to be working in customer service. Will be contacting BBB and corporate. This store needs new management and...

Arrived at 10:35 and the doors were still locked, one of the ladies noticed me and instead of coming to the front door, where I was standing, went to the back door first unlocked it and then came up and unlocked the front door, but didn’t even bother to open it or greet at all, I walked in. She looked at me as if I was a huge inconvenience. I ordered a sandwich she still with no response did the order. The only two people in the whole place were two women Latin. Very rude. The floors were filthy, and the food was overpriced for the amount served. Do not recommend this location. I’ve been to many of firehouse subs and I’ve had much better experience. Will never come back to this...