Baker's Drive-Thru — Restaurant in Colton

Nice people working here, but HORRIBLE FOOD! Stay away! ALL food was extremely oily. All fries and burritos were dripping oil, leaving our hands oily and needing more napkins than given. Luckily we were home and had more available and were able to wash our hands. Then we had asked for one of the drinks to be ice tea and the incorrect cup was marked as ice tea. As I added the sugar substitute the soda foamed over the cup making a mess. The food definitely didnt have that good normal Baker's taste, maybe cause all the oil. Frys seemed old, but again very oily. None of us finished our meals and didn't take the food back as it was pouring rain. Very very disappointed to the least. I don't see us eating at this location anytime soon. The only positive thing is there are other Baker's in the area, that we will take the extra few minutes to drive to for quality food. We stopped by here on 01/01/2023 and spent $40+. MUST at least keep the same quality of food for these higher prices we're paying nowadays. New Year resolution is to stay away from this site, giving the manger an opportunity to review with his team and make necessary improvements. Hopefully the Manager of this Baker's site sees this, takes this as an opportunity to makes drastic changes before losing other...

I used to love their veggie wrap burrito which was a nice large size burrito for $3.69 and I was always full after eating it. I decided to visit Bakers drive be through yesterday and Hahn arriving at home I noticed right away it was not the same burrito I am used to ordering! I was very disappointed because the burrito was a size of a Taco Bell bean burrito and they increased the price to $4.29 with a thicker smaller tortilla which reminds me of the same burrito wrap at Taco Bell uses. Bakers used to have a thinner flour tortilla which was more of a homemade consistency and was larger. When I called them back they said we’re sorry the burrito shells are smaller now and that’s why the burrito is smaller and our prices have increased. They did not offer to refund and I was sorely disappointed that I paid 4. 29 for a disappointing small burrito. If I was at a sit down restaurant they would’ve remedied the problem and giving me some thing that I was satisfied with. My suggestion is to look at your food after you order it from the drive-through before driving off. Not sure if I will eat there again if this is the kind of food they’ve changed to smaller tiny you’re disappointing portions and a...

The single star has nothing to do with the food, but with the front cashier, Susan. She is rude, has a horrible attitude, and acts as if everyone needs to cater to her and her needs. You make a mistake on a menu item or what's available and she'll be sure to say you're wrong and attempt to put you down in the process. She also rushes you to order, to talk about customers to those she's around, loud enough for those to hear

She doesn't listen when you say to go or for here, blames the customer and any issue with the order or service, and continues to give a bad attitude. It's clear she doesn't like to be kept waiting. Previously working for this business (the Redlands location) before enlisting in the military, I understand that it gets busy and there are peak hours, but it was NEVER okay to dismiss a customer and treat them the way she does on a continual basis. This location needs to train its employees better or put this individual somewhere she does not interact with customers. It's an honest shock she's a red shirt employee (signaling she's been with the business for a year at least). That's all I have to...