Sarku Japan — Restaurant in Columbia

Absolutely horrific! I came in on May 22 at 6:30pm to get something to eat. I specifically asked for two teriyaki chicken/white rice plates with vegetables and EXTRA chicken. I wanted my chicken on the side of my rice because I hate when my food touches. At first the young lady with the gold tooth said “no” then she agreed. As I was waiting for my food, the cook put two helpings of chicken on one plate and then (1) helping of chicken on the other. I politely asked the cashier with the gold tooth about my extra chicken and she exclaimed that my extra chicken was already given to me. I then told her “um no, the cook only put one serving of chicken there”. She walked away and proceeded to ignore me. I had to wait an additional 10 minutes for fresh chicken to be added. Then when the cook started to add chicken the already PAID for xtra chicken, he lessened his grip and gave me a handful of chicken. And proceeded to put extra teriyaki on places I didn’t Ask for. NEVER HAVE I EVER EXPERIENCED THIS BY SARKU. THIS IS ACTUAL RIDICULOUS AND I WILL BE SPEAKING TO A MANAGER BECAUSE that is...

I don't know what I was thinking. Our dining party wanted sushi for lunch, especially salmon. I pulled into the parking lot of a mall to locate someplace close to us. Low and behold, there was a sushi place right inside the mall! I looked at their website. The sushi looked great. So we went in. It is definitely not a sushi restaurant. Seriously, how could I have made that mistake, considering that this was a chain restaurant in a mall? The friendly employees at this particular Sarku told me they only carried three types of sushi: California roll, chicken teriyaki roll, and shrimp tempura roll. Given those choices, we ended up getting Bento boxes. The Bento boxes were pretty decent, but the California rolls that came with them had dry, hard rice, a minuscule amount of crab, and no avocado at all that I could tell. For a chain fast food restaurant, it was great, but please. Take the sushi off the website. I felt like I had...

We go here almost every time we visit the mall. Today when I ordered the beef and rice the guy cooking already put the extra sauce over the beef and rice. I asked if that was mine and he said yes. I said oh I didn't want the extra sauce. He said we don't put it on while it is cooking. I said I have ordered here many times and they always ask me if I wanted extra sauce. He said I know what I am doing. Then he said you want a new one? I said yes please. He said well its going to take a while and said go sit down motioning me away with his hand. I said we'll I am still waiting on my daughter's meal. He put the chicken on it. I said to him you don't need to get angry about it and he said I am not but you could hear the tone in his voice. I took my daughters food to our table and stood there while he was cooking my meal. He called me back over to tell me mine was ready. I said thank you and...