The Honey Baked Ham Company — Restaurant in Columbia

I ordered a meal kit for Thanksgiving this year at Honey Baked Ham a week before Thanksgiving day.

To make sure there was no problems with the order I went to the store and picked out the food I wanted, when I was done I was told NOT to pay for it now but to wait until I picked it up instead, that seemed odd to me so I asked again and was reassured that this is what I was suppose to do and that an email confirmation number would be sent to me and to present that when I picked up my kit.

I even called the day before Thanksgiving to see what the store hours were and was never told about the chaos that was waiting for me later that day.

When I pulled up to the store I saw about 75 people in line outside the building, I approached an employee outside who told me I had to stand in line if I had not prepaid in the store or online. As I talked to other people in the line it became apparent that many customers were told NOT to pay when they ordered their food also.

I am absolutely convinced we were all lied to in order to create an appearance of high demand for their product. This is SHAMEFUL and DANGEROUS because of the crowds gathering unnecessarily during this COVID-19 pandemic.

I was planning to buy another meal kit from them for New Years but after this very purposeful stunt they pulled today, I will boycott them until they change their policy of causing needless distress on their customers. It took me nearly 2 HOURS to get my food.

To make matters worse they had 2 or 3 employees periodically walk by to tell us sheep to "cheer up" or "don't worry the line is moving along" they should ALL be inside working not pep talking the crowds.

WE ALL NEED TO STAND UP FOR OURSELVES AND SPEAK...

Ordered a cooked turkey breast for Thanksgiving. We were told to be there on wednesday before opening. My husband was there at 6:30 am. When the doors opened he was told the turkeys were not ready. He had to stand to the side to wait. He noticed several customer who had came in after him were given turkey breast fully cooked. He politely mentioned this to a young girl who did not seem to care that he was still standing there after thirty minutes. Finally, they gave him the turkey. When he came home the turkey was very cold. The turkey tasted like a turkey ham, very dry and no flavor. Will never...

The Good: This place has some of the freshest, highest quality Ham and Turkey in the area, so far, that I've tried. There's usually always a line here because the food is that good. It always smells of Ham in the place because of the free samples in the store. The employees are friendly and this place generally just has a warm feel to it.

The Bad: DO NOT GIVE THEM YOUR PH#! This establishment will use your phone# for telemarketing purposes and to send you endless texts about coupons. That's really my only gripe with this establishment.

Try the Roast Turkey, it can't be...