Cottage Inn Pizza Columbus

I have been eating from here for a while. Now since it's under new management it seems that customer care has went out the window. I called in and ordered a 12 inch motor City meatball sub and a salad, they are my favorite from this place. The delivery was quick but I was quite puzzled when I opened the door and saw a pizza box. Apparently the lady must have not heard the sub part and sent me a medium meatball pizza. After laughing off the mistake and assuring the delivery guy that I was fine with it instead I sat my food down. Going for the salad first I flip open the lid and dump it into a bigger bowl revealing the decomposing and molded bottom of the salad. At this point I was pretty bummed. I called to talk to a manager and the owner answered. He talked very fast and unclear seemly getting mad at me asking to repeat himself because I couldn't quite understand him. I had told him about the sub mistake and told him that I wasn't really bothered with that as much as the moldy salad. He repeatedly told me he would give me a credit for the salad. At that time I told him I just wanted my money back and he keep telling me that he would just give me a credit. I don't feel it's fair to take someone's money and hold on to it like that. I was more than willing to trade him back his black moldy salad for my $5 back. After he kept repeating that he was giving me a credit I just decided to give up. Not really worth getting all worked up over a 5 dollar salad but it sucks to just have someone take your money like that. That 5 bucks is lost because after listening to the owner and how he handled the situation I won't be returning. Sad before they switched owners I used to really like the subs here.... That's my story of my one star experience with cottage inn on High Street.

Update; They were quick to respond on here but I actually took the time to email them. No response. Shows you that this company truly has forgotten about customer care. They definitely don't seem interested in making it right.

Update 2; Still no word back from "corporate" obviously they aren't worried about taking my money or losing my business. No credibility here!