Gigi's Cupcakes — Restaurant in Columbus

Very disappointed with the service and the cupcakes. I ordered 70 cupcakes for my 70th bornday. They were to be delivered to the venue where my party was going to be. I ordered them on a Monday to be delivered on Friday morning @10a. I arrived at the location around 9:45a and the van was already there. The driver asked if he could set the cupcakes on the bench in front of the establishment, because he had other deliveries to make 😳. Dud I had paid to have them delivered.Totally unacceptable. I went on Monday to Gigi’s to let them know of my displeasure. 1st question, was the driver tall or short?😳, the drivers do not set up the cupcakes ,( did not want him to setup party wasn’t until 7p )and we don’t usually deliver- should have told me that on Monday and not charge me a delivery fee, oh in the order was cheesecake cupcakes (setting on the bench in Columbus weather). Then I was offered extra loyalty points (no thank you). And oh the cupcakes were rather heavy not very good. Do not recommend Gigi’s, won’t ever use them again. Disappointed customer....

Worst customer service on 03/30/2024. My husband came in to pick up my order and the girl asked my husband the name for the order and he said Erin Armstrong. So the girl never thought to check the phone numbers, email or anything. Mind you my husband went in there twice. My name is Erin Patrick Armstrong so she told him there was no order. We live 45 minutes away and they acted like it was a problem we’d made. Why should we have had to come there 3 times. The girl never did her due diligence by checking the phone number on the order or the email. Then when the girl spoke to the Owner the girl called me back and stated the owner wouldn’t refund or do anything for the inconvenience as if driving 90mins is okay for some cupcakes. I will never order from them again. Ps. Seeing I can’t comment to your reply my husband did come in there twice. You might want to watch the video back seeing your staff is lying. No one is going to have the same phone number or email as well as address used for the order. They didn’t care and your comment clearly shows you...

Requested a birthday cake a week in advance, i thought it was too last minute but the woman I spoke with said they can make it happen. I told her everything needed for my request. She took down my phone number and my email, she told me i would receive a phone call to go over everything and then they can set up payment or whatever. A lady named Jennifer reached out via email, i responded then i didn’t get any other email notifications, not sure why she didn’t call when she had my contact info. She ended up calling me to tell me they could not make my daughters cake! She was extremely rude and would not let me talk! She kept interrupting me yelling and telling me to let her talk! That is no way to speak with a customer! Gigis as a whole has lost my business, my friends , and family's business as well.

There was nothing at all left out.. so being unprofessional and rude is...