IHOP — Restaurant in Columbus

Today, 6/5/15, is my son’s 6th birthday. We received his “Happy Birthday” email from the IHOP Pancake Revolution Club. We went to our IHOP location listed on the email/coupon and told our server that instead of the Rooty Jr Breakfast my son would like just a plain order of pancakes. She proceeded to tell me that it could only be used for the Rooty Jr. I pointed out the bottom portion of the email that states “Valid for one order of Rooty Tooty Fresh ‘N Fruity Pancakes from regular menu or Our World Famous Pancakes from our regular menu, excluding all combos.” She stated she would check with the manager, but when she came back she stated that was only for an adult coupon. I said that it was part of the email I received so I don’t understand why my son can’t just get a regular order of pancakes. She stated that “each location had specific rules about coupons and even if they were owned by the same franchise each location was different. We just have very strict guidelines.” I stated that if getting just an order of pancakes wasn’t for the kids then it shouldn’t be on their birthday email. The server went to get the manager who stated again that it was in reference to an adult coupon and that they have to “go by the coupon part of the email that says Free Rooty Jr Breakfast.” I told her my son doesn’t like eggs, bacon, or sausage; all he wants is plain pancakes and that if they couldn’t honor it we would go somewhere else. The manager said she was sorry but that they have to go by what the coupon says. Needless to say, we left. I refuse to spend my money somewhere that will not honor the wording on their email/coupon. My children and I probably would have spent $20-30 in this establishment today; not a lot, but I can assure you that I will never spend another dime there again. I just find it incredibly puzzling and appalling that a business would choose to lose customers over a simple order of pancakes for a 6 year old little boy on...

I order in mostly now but the last two times I’ve ordered the pancake of the month I basically threw my money away… Twice… The last two months I’m attempting to complete the challenge… Pancake of the month. Each month they promote a new pancake only they don’t actually have the ingredients for the pancakes??? Sooo they just send you whatever they decide you want. This infuriates me. I’m a brand/reviewer and a influencer so when I tell my audience about another brand and encourage them to support and join in on this challenge and they constantly send me the wrong food and then try to give me a free stack it’s insulting… Delivery is freaking high!! Since I got cancer that’s how I get most my food… but to have to order again cause I want to complete the challenge and keep my content interesting and keep my word cause I’ve told others about the challenge is frustrating and expensive… I called both times this happened this last time the manager wasn’t there and didn’t bother to call me back. I complained via the app and got a email that said they would get back to me between 3 to 5 days.. that never happened and the link they posted here doesn’t work. It stopped at my email was extremely impersonal some bot when I thought I was chatting with a human. Navy Federal will just refund me cause customer service is not you guys forte… Followed the link… Called back today because I left my information for a phone call because nobody ever got back to me via the link or store I will be filing a complaint with the BBB… I have had food missing from my order at this location and my name put in their book and just been patient but they are definitely the worst...

First left me say that the restaurant was not busy at all. It was 7 of us, which included 2 young children. They sat us at a small table when we asked to move, they gave us excuses as to why they couldn't move us so they split us up. Okay, that was fine. Our server was great, Elizabeth. Every time we requested anything, it came out in small portions. Again, that's fine. When our food came out, half of us received our food and the other came half 10 minutes later. Now, we are all on one ticket, ordered the same time and food came out late and separate. So we ended up blessing the food so that the children could eat their food. Then my sister received her food, with the girls and two of her chicken tenders were over done hidden by 2 fresh ones. She tried to wait until our server served the entire party to complain but once she ate the first 2 she brought it to the server attention. Well, like I said it wasn't busy so we could hear the conversation. The short of a long story, Elizabeth came and got the tenders, said that they come. frozen and need to cook for 5 min. Less than 2 minutes, she came back 2 of the smallest tenders ever. At this point, we could hear the conversation and just asked for our bill. Again, our server did go out of her way to make us feel comfortable but management...I can't say the same. Elizabeth was doing what she was told which was the only positive outcome...