KFC — Restaurant in Columbus

Rude employees.... Ordered food through GrubHub for pickup. Got to the restaurant at the time listed. The doors are all locked so I then pull into the drive through (even know there is a sign that tells you to come in for express pick up). I get told that they do not have anymore Extra Crispy chicken and will be out for the rest of the day. My response is that I need it, so as I am getting ready to just have them cancel the order they offer to make some. I was told it will take 16 mins for this to be done and I can pull over to the side. I pulled over and waited. 16 mins came and gone and no one came out, well they are busy so I will give them a little more time I thought. Then 20, then 30, then 40 mins passes and no one has still come out. I decide to get out the car, still not really upset, I see they have been busy. I motion to the person at the window, and ask for the manager on duty to bring the food out. Well a female worker finally brings the food out and I ask her if she is the manager and I was told no. Then she informed me that if I would like to speak to the manager to pull back into the drive thru line and I can speak to the manager at the window. So that is what I do, as now I am a little upset at the wasting of my time from what looked like it was going to be a good experience. The manager, which was the person that took my order closed the window and said he was done talking cause I was asking for the number for the franchise. I leave and go home to find out that they gave me what looks like four individual sides and not the four large size side that I order. Also the food I thought had a weird taste to it, so most of it was not eaten.

I have had small problems with this location before, but they are not normally rude and will correct...

This location has to be the worste smelling and dirtiest restaurant I've ever stepped foot in. The entry way smells like vomit, and the restaurant smells sour. We walked in and told the cashier she then told whomever and they went to remove the nasty carpets and grabbed a pitcher of hot water and soap and just dumped it on the floor and grabbed a broom (not a bucket and mop) began to scrub the entry way which forced us out another door which isn't a big deal. This place would for sure fail a Health Inspection!

The restaurant it self smelled so sour.. it was really gross and at that point we should have walked out. As we began to order and ask questions about certain items we were looked at as we were dumb for asking that question. As we watched them make our food, we watched them handle our food improper, sweep nasty water around, noticed both sets of entry doors where like 100 kids just got kicking their fingers from chicken and touched the doors, behind the counter was litered of many items, the broom and bucket where resting to the right of the counter they finally gave us our food and we walked out all to say we're not even going to eat this.

We came up the street to Chick-fil-A and tossed out the KFC away leaving it all untouched.We walked in to a great entry way with clean windows, smelled grear, had a wonderful welcome, great ordering experience and amazing food!

@KFC- That was a last for me!! Corp and the regional manager should be embarrassed. Hire some energetic ppl who want to serve with pride and who knows how to keep a place clean and just not warm bodies to fill...

I should have looked at the reviews before going to this location. DO NOT GO HERE! Tonight October 1st I went to this location ordered food and was told to pull around and my food would be brought out to me by an employee. Odd but I didn’t question it. I pull around to another car in front of me. We both waited about 10mins before the car in front got their order and pulled off. The manager Dena comes out and lets me know that it will be another 20 mins for my order if I would like to have crispy chicken. I told her no thanks that I would take the original. She says no problem and tells me I have about 5 more mins to wait. I waited 20 more mins before I went in. I stood there with 2 kids and had to look a worker dead in the eye and ask if she could help me. She yells “the lady from the drive through is here” I then hear works arguing about how the order isn’t done and who’s to blame. I had to yell “I just want a refund can a manager help” before Dena came out to help. She apologized. Now thanks Dena but you gotta get your crew together. Does KFC know you all are playing on the clock instead...