Mita's Himalayan Kitchen — Restaurant in Columbus

hi its me again.

i am also compelled to respond to your response as i see it is initiually incorrect. so if we reference back to this date i did call the police myself and did ask for the video footage the young woman told me the footage had no voice on it so unforunately it is your word against mine and the police report.

howeverafter i left the restaurant i was only gone for a minumm of 6 minutes. when i realized the order was wrong i came back. after understanding that she would not correct the order that isaid i had mistakenly ordered wrong i was understanding. i did ask multiple times after her expressing that she did not issue refunds and or allowing me to pay the difference to just pay 20 dollars again for the entire meal since i ran out of options and she still declinded fixing the meal over after considering paying for it all over again. as we touch topic on discrimatory behavior that is completely between you and the young lady that assisted me. this clearly isnt a race issue but there is a speech barrier rather you want to admit it or not. its unfortunate that my post hindered your business but yet again i walked out that business with expectantions of getting the correct item that i wanted rather i had to pay for it all over again or rather it be worked out in whatever way the young lady felt approapiate enough to handle.

i cannot sit aside and allow you to place blame on something that i was inially trying to repay full for. this is why i say there was a speech barrier of misunderstanding because once the lady said no to allowing me to pay the difference, placing a new order and paying full or refunding my money. i had never eaten out the food and i also have photos of the meal because the officer told me to take pictures of everything because of issuues like this to be able to present in court.

however i know in this case it would be easier to defend someone that clearly doesnt want any repercussions for there behavior and thats understanding however in this case as i also stated to the police officer that i came in respectful and i refussed to get out of character so i would be labeled an aggressive black woman that every black woman experiences when something doesnt go our way but in this case i was very understanding, very resilent and very patient.

as stated i wont be returning but for those that are reading this, even though i had a horrible experince and had a horrible experience with magaement and the horrible remarks abouit how i needed to shut up is something i just wouldnt support anymore. i did contact the better business burea so rather this situations grows some accountability then i guess thats what happens when you dont take accountability.

its very unfortunate but to basically be blantly called a liar for a 20 dollar plate of food that i was willing to repay full for, claim that im basically being dertogatory because there is a speech barrier and basically being said that yall are losing business because there was no remedy for the problem that could have easily...

Soooo YES you will absolutely have to wait like 1 hour or more for your food. Maybe they weren’t quite ready to open? The portion versus price you pay eh, I’m cool with it cause I love trying new food so doesn’t bother me but others didn’t like it. I went opening day & yesterday. Now here’s my issue, I’m not sure if the young lady does not care for women or black women. She took everyone’s order around us and looked and never came back to us. People started getting their food and she kept walking past us with a frown, and still did not take our order. Others noticed and were staring, wondering if she would even acknowledge us, but again she NEVER did! The guy came out rubbed my shoulder and apologized and took our order, did everything! So I tried again yesterday thinking maybe I’m delusional, NOPE same girl I stood in front of her, and ordered to go and she kept ignoring the phone ringing taking everyone orders, until I came up she said hold on and started answering the phone, taking orders and I just stood there I don’t know how long and she walked away, never acknowledge me after saying hold on. She looked around me, even started talking at the man who came in and stood behind me to order. She walked off and never got my order and the guy that’s always at the register came and took mine and then she came back after me to take the others order. That did it for me and I won’t be back and spend my money where I’m not even wanted. I do not recommend my people to eat here..

EDIT: The response to my comment is why I WILL come back and support the business. We sat there and extended grace cause I understand how hectic it can be opening day , but I still don’t stand on how we had to wait an hour to get water and everyone around us had there’s and we all came in at the same time. Anyways, I’ll be back might stop in today to try something different. I truly wish nothing but success and I hope this place gets so busy they have to move to a bigger...

So I’m a regular here at Mita’s! I actually love mitas and would tell anyone to go however my experience today was very disappointing. For starters there’s a speech barrier but I don’t allow that to hinder coming and enjoying there food. Second I order over the phone due to the speech barrier or maybe my doing that the order was wrong however I acknowledged that I ordered the wrong thing and ask could I pay the difference in price. The young woman told me that I would be wasting food and she couldn’t do that which is understandable so I offered to pay the entire price for the meal again and I’m assuming because of the speech barrier that she didn’t understand that i was saying I will pay the entire price over if that’s what I have to do in order to get what I initially wanted and she replied back with no so at this point I say can I just have a refund on the order and I’ll eat here another time and unfortunately she told me no again. After my experience today I will never be back. I would also advise other people not to go if you have a hard time understanding them and expecting any type of resolution if anything goes wrong. Love story turned into a nightmare over her wonderful cooking but that’s enough for me to never go back . I’d also like to add there was no signs posted letting me know that refunds weren’t allowed. I did call the police and this will be a civil suite . That’s not how you run a business establishment especially when the customer is willing to pay all over again just to get the correct order because I understand that mistakes happen . Hated how she handled the situation . Poor attitude and atmosphere wasn’t willing to listen and would rather you “ shut up “ when she’s talking. Save your money and go else where cause clearly this feels more like a race issue than anything when I’m a...