Pizzawala's — Restaurant in Columbus

I am recounting my two experiences at Pizzawala’s. Both of which occurred over a month ago, and both of which left a bad taste in my mouth thus preventing me from stepping foot into this location since.

Upon getting a coupon book and realizing its closeness to my home, I was eager to go to Pizzawalas for multiple reasons. Eventually I went through the booklet and saw a special of “buy 1 get 1 free small specialty pizzas”. Not needing two pizzas but wanting to try out the different flavors, I order a butter chicken and chicken tikka pizza. Upon reciving the order, I tried giving the coupon to the employee it was denied. The reason was either because the pizzas were 'different' or it didn’t apply for one of the pizzas but both pizzas were small and the same price and I couldn’t get a concrete answer besides “that’s the way it is”. I still can’t wrap my head around why it was rejected but instead of arguing, I said ok and showed a different coupon, which put to one of the two pizzas at a discount. I was then told that the other pizza must be bought at full price or they’ll take it back. Not that I needed the other pizza but I asked if I can use a different coupon on the second pizza. I was told only one coupon per order. The message to me was a hard "no" as the other pizza was promptly taken to the back to show to me that the pizza is no longer available. No, I’m trying to scam the system here, which should have been obvious enough. I would have rather saved a good pizza from going to waste. Those coupons are all one time use anyways. Yet, unlike humans and more like poorly programmed robots I was constantly being denied at any means of a reason or understanding. Looking at the fine print of the coupon, what defines “one per order” and what is the issue with using a second coupon as a second, new order after paying for the first? Do I have to physically walk out and walk back in to appease the employees or is there another hidden rule, only known by them, where there is a time limit between “orders” and they would tell me off until it they think its long enough. Anyhow, I took my pizza and left the store. I’m not sure what they did with the other pizza but I kept my other coupon and they wasted an order. I would have benefitted either way, saving my money or getting a pizza but it’s evident that Pizzawala would rather waste their money, food, and reputation to maintain overly strict and unfriendly standards.

Shrugging off that previous occurrence. I go through the booklet to try something new. This could also be a great wings spot, can’t it? I had a coupon which resulted in me getting two wings. I order two wings and give the coupon. The employee said I can’t use this coupon as my wings were boneless instead of traditional.

Me: “Oh sorry, I didn’t notice…checking wait the coupon doesn’t say anything about the type of wings.” Employee: “Yes, but it’s traditional ONLY”

Hmm. I don’t get it but ok sometimes one type of wing is marked up. That must be why? After checking, I noticed that the boneless and traditional wings are the SAME price. WHAT? Why am I being told a rule that isn’t on the coupon, has no financial means, and frankly doesn’t make any sense. It’s blindsiding and unfair to your customers. This is no better than hidden fees. Where is your transparency. I said ok, well unfortunately I won’t be buying these wings then. I suppose that wasn’t the reaction they were expecting. Maybe they wanted me to pay full price when their hidden rule was conveyed. Realizing this, they were quick to turn around and accept the coupon (which should’ve been accepted anyways). The senior employee said that this was a one time exception that they’ll make, more in an unhappy way than in a way that would make you feel like you’re special for doing business with them. I ask for paper plates. No plates. Utensils? No utensils. At least they had napkins.

I will be sticking to places that see their customers as humans. One less halal option to consider but the others are usually just as good in quality and much...

Vegetarians beware, I order a paneer tikka pizza and got chicken instead. Had family and friends over and had to order from different pizza place since they refused to deliver.Had to call 3 times to get my refund and rude person kept hanging up the call rather than listen to the problem.

Update : I got a response from this restaurant on Yelp Sep 2, 2025

We take all feedback seriously, especially when it involves dietary preferences and restrictions. While we are not certain that a mix-up occurred in your order, we still immediately offered you three solutions — a replacement, a credit, or a refund. Unfortunately, you declined to clearly choose any of them during the call and instead requested delivery to your home, which we do not provide and cannot ask our staff to do during peak long-weekend hours. After you abruptly ended the call, you later contacted us after closing to request a refund, which we assured you would be processed. The following day we even followed up to confirm if you had received it, but we did not receive a response. We want to stress that we deeply respect our vegetarian customers. That is why we maintain completely separate prep stations, cutting boards, and utensils for vegetarian and non-vegetarian pizzas to prevent cross-contamination. If an error did occur, we regret the inconvenience caused. But we also ask that situations not be exaggerated into something they are not, as we take genuine concerns seriously and always work to resolve them fairly.

Question to the Darsha : How am I exaggerating this situation? You folks could deliver the pizza using a 3rd party DLV system which is an option on your website, but you choose not to. Refunding the money doesn't...

I ordered the butter chicken pizza from Pizzawalas, and it was absolutely terrible. There was no flavor at all, and it felt like I was eating plain pizza crust the entire time. To make matters worse, the person who gave me my order was extremely rude. I had tried to place my order online, but I encountered an error, and it didn't produce a confirmation. However, I was still charged. I called the restaurant a few minutes later to confirm if my order was in their system, but the person I spoke with said it wasn't. As a result, I placed the order again and received a confirmation, which led to another charge. When I arrived to pick up my order, I asked for ranch and mentioned that I had been charged twice—once incorrectly. While I was paying for the ranch, the staff member walked away and returned with my order. He handed it to me without acknowledging the double charge. When I pointed it out, he simply said, "There's nothing I can do. You can talk to support," in a very rude manner. I left the restaurant feeling angry and frustrated. This is not how you train staff to run a restaurant chain. I will be contacting support to request a refund. This experience was completely...