Pleij Salon — Local services in Columbus

1/22/2025 UPDATE: Tiche and Jason’s latest response is borderline sociopathic. I NEVER received the product, I NEVER received a refund. They know I cannot dispute because it was through PayPal and it was past 6 months which they LIED and dragged me along. ALL my proof is in this review I have the receipts. I wouldn’t even trust if they showed whatever “confirmation of receipt” because Jason probably made it in paint. I don’t give one care you’re being psychotic and using my name as a promo I pity anyone who steps into your salon and deals with you or any of your workers. Keep making fake reviews and slandering me. Love it! Use the code JESSICA I cannot believe I’m famous I love it!!!!

12/31/2024: Owner continues to give me no refund. I do not have a product that I paid $2,000 for. Do not go to this salon.

MOST RECENT UPDATE 2/27: Still no refund or contact from PLEIJ. I’ve attached images with my communication and theirs, enjoy the read and the tea and this frauding salon! They are scamming consumers, DO NOT BUY OR GO TO THIS SALON.

FULL STORY: This salon is ignoring my emails, and their phone number doesn't even work. I bought an expensive face mask from them that still hasn't arrived, and they won't refund me. Don't buy from this place; they'll take your money, they are scamming people. Jason Opland is the guy in charge. Give me back my money, Jason! And if he's gone, PLEIJ, you're still receiving my payments—do the right thing and cancel my order, regardless the email is the same, not his personal. You're choosing to ignore me.

Update: After looking through reviews it seems Tiche Florence is the owner confirmed by her LinkedIn. Not sure why I was receiving emails from a Jason Opland stating he is the owner. The email I was communicating with is still the one listed on your website, so again, you're getting the emails. And looking at other comments, it's very odd I can't call as another person did. Are you blocking customers numbers to scam them? Seems so.

Update: My brother called the salon through his phone and it rang, but does not with my phone so they have blocked me to steal my money. My hunch is that Tiche the owner and scammer was sending me emails stating she's Jason, but was really her saying they were going to get my updates but then finally blocking me after PayPal could no longer refund me. Clever Tiche, but I'm ahead of you.

Update: after spamming the heck out of their instagram since they’ve blocked my number and are not responding to my emails. someone messaged me with an excuse of they’re waiting on the mask still and that I need to be polite. I don’t want the mask I want a refund. This is the first time since July that they’ve contacted me and it took me trashing their insta to get a response. Still no idea if I’ll be refunded, sounds like they want me to wait for the mask still and I do not want that. Don’t even trust it’s the true mask. Will update this once I get a refund and they’ll never hear from me again.

Update 2/22: they laughed at my messages and blocked me and still are not responding to my emails or calls. At this point I do not know if I’ll get a refund. I’m working with my bank and looking at any avenue of legality to make sure anyone knows that this salon is fraud and that action is taken against them.

I also have a better written version of this story in their yelp account for anyone reading this, please go look. You will also see other yelp reviewers stating they never got things they ordered from the salon. Also another person commenting that it seems their phone number was blocked. DO NOT BUY OR GO TO THIS SALON.

Update 2/24: I found Jason’s Oplands email and asked where my refund is. He actually responded stating he is not affiliated with the salon at all and has no idea what I’m talking about. Either he is lying and stopped working with PLEIJ long ago or Tishe is signing her emails as Jason Opland. I have emails from him stating he is the owner. I STILL DO NOT HAVE A REFUND and have NOT HEARD FROM PLEIJ.

Refund. Me. My. Mask....

Do not order products online from this company. They will take a month to arrive and that's only after you call to find out what is taking so long. When your order does finally arrive, it will likely be missing half of the items. I had over $100 of missing products, but received an email stating my order was complete, with no explanation of where the missing items were. I emailed and received no response, so had to call again and leave yet another message. I finally received an email, riddled with grammatical errors, stating that they had refunded me for the missing products with a half apology.

This company seems incredibly shady and had I not called and emailed multiple times, I don't believe I would have ever received a refund, nor an acknowledgement of the missing items. Where is my refund for my time spent on this? Where is my refund for pain and suffering in having to deal with such an unprofessional establishment. Absolutely shameful.

After posting the above review, the owner sent me an email, apologizing for my poor experience and asking me to take down my review. "I also wanted to humby request that you please remove the Google Review you have posted. These reviews not only impact the business itself, but also each and every one of its employees and their families. In this case most of our employees are hair, skin, massage, and nail professionals that have nothing to do with the online sales department and this team. So again on behalf of myself and my staff I would humbly request that you remove your review."

While I appreciate the apology and explanation regarding the online ordering system/vendor issues, that does not change my experience, nor the headache and time spent dealing with this. My review is strictly regarding the online store, for which you are responsible (as you stated yourself in your email to me). However, for the sake of your staff, I will adjust my rating up some from one star.

Perhaps the best approach here if you truly want to ensure this doesn't happen again is to reevaluate your overall process/systems since clearly the current one isn't working. If you have an employee out for a month due to illness, it is YOUR responsibility as the owner to ensure that their responsibilities are covered in their absence. Maybe that means completely closing down the online store next time to ensure orders aren't sitting for weeks with no communication made to your customers. I will leave that to you, as the owner, to decide. I, for one, will take my business elsewhere in future. Best of luck in sorting out your...

The stylist I ended up seeing deserves 5 stars but the business deserves zero

I have really long hair and I honestly never know what to do with it or how to style it so I made an appointment with an 'artistic director' so I could get help and maybe find a new style. This includes a consult, wash, haircut and style. I made the appointment on December 30th for January 26th so lots of time to contact me for scheduling issues but I was never contacted.

My appointment was for 5pm. At 5:20 I was told the artistic director who I believe is also the owner Tiche was still working on her previous client. I decided at that time to go with another stylist who was great.

My problem lies with the business who sent me a confirmation accepting my appointment with fine print saying "The salon does not double book appointment times, but rather reserves specific times for each client" but in the same breath "the salon cannot absorb the financial responsibility of last minute cancellations".

So, essentially they expect you to pay them for last minute cancellations because they value their time (which I completely understand and agree with) but the reverse is not true. I am a mother to a small child and making time for myself is not something I often do. I was looking forward to a small pampering session. In the end all I got was a hair cut (no shampoo, no style). It was disappointing since it's not what I booked. I expected the artistic director to maybe come and apologize but she never did. I value my time as well.

**The reply from the owner stating I was called by a receptionist is not true. I was not told until 20 mins after I got to the salon that my option was to either rebook or use a different stylist. Additionally, the definition of being overbooked is what happened. If you booked your previous client correctly for her needs/wants you wouldn't...