Popeyes Louisiana Kitchen — Restaurant in Concord

This is a painful one star. I was excited when this Popeyes was being built, because the most recent additions to Harrisburg have been really good, and I was hoping this would continue that trend. Unfortunately, I was disappointed in nearly every way.

First: The line. Oh my goodness the line. The wait here is forever long. They are incapable of handling the number of people who want to go there. (Although, I suspect that will change drastically as customer after customer decides that they will not be returning...) The wait is painfully long and stands in sharp contrast to the Chick-Fil-A in town which could handle a line of that length in a quarter of the time. Managing a busy drive thru is an art and a science that Chick-Fil-A has perfected- and Popeyes has butchered. Even without my next points, the wait time is enough to keep me from coming back... But yes, it gets worse...

Second: Absolute and total incompetence of the employees. Let me present you with a hypothetical... If I ask you for 4 chicken sandwiches with no pickle and you give me 3 chicken sandwiches with pickle, do you think I will be very pleased? No. I will not. However, after I get home and realize that I am missing an entire sandwich combo, I graciously decide to forgive the presence of pickle and drive all the way back to the store- to wait in the long line AGAIN- to ask for the sandwich combo you forgot the first time. Now if I told you that you screwed up my order on attempt #1, would you not do everything in your power to make sure that attempt #2 was perfectly correct? I hope you would, but Popeyes won't. So yes, after driving back to the store and waiting in that 40 minute line AGAIN, we asked for them to provide the sandwich (no toppings) that they forgot the first time.... We were given a sandwich... WITH toppings. After deciding to ignore that and deal with the errors, we discussed what all went wrong, and it turns out that this was the total damage: Missing sandwich, missing fries, plain sandwiches had toppings, two drinks were the wrong drink, and the missing sandwich (when replaced) was wrong.

This was the last straw. (not literally, thank goodness) Popeyes was such a shocking disappointment in every way, shape, and form, that I have no choice but to present these facts to you and hope that you make a better choice than I did- namely, DO NOT waste your time here.

The one positive thing I can say is that they really do have a good chicken sandwich. However, they would have to pay me and bribe me before I went to Popeyes over any other chicken place in Harrisburg or the surrounding area.

Save your time and your sanity, and skip...

I’m not 100% sure why I keep subjecting myself to this place, but just pulling up in the parking lot works my nerves. I know no where else will have a Popeyes better than Louisiana, but they could at least have good customer service and the items you want. The first thing the young lady told us as we prepare to order was “There are no more french fries, but we do have fresh hot chicken just out of the grease”. OK, but then when I proceed to place my order, she then tells me there are also are no more hot wings, and that all the stores in the area are going through the same problem. You should have told me that when you told me about the french fries and hot chicken.

But nonetheless, since I was there ordering for my son, I wasn’t worried about the fries or the wings even though I wanted to try the new wing flavor. I saw where they had a new strawberry lemonade drink, and since I wanted to try something new, I ordered it. I also ordered my son‘s combo and asked for a regular lemonade for his drink. As I proceed to the window, I turned the corner to see three orange safety cones sticking out of a huge pothole in the drive-through, with two other potholes close by. This is another issue that this Popeyes has had for the last five years, a terrible parking area. As I pulled to the window to pay, the young lady hands me my strawberry lemonade and ask if I mind pulling into the first parking spot while they prepared the order. I pull there and wait an additional 10 minutes and the young lady finally brings my son’s order. When I asked her where his lemonade was. she had the nerve to tell me that they ASSumed the strawberry lemonade that I ordered was to take place for the regular lemonade. Not at one time did I tell her that I didn’t want both drinks, and I didn’t ask for it at the window because I thought they would bring it out with the meal. She then proceeds to go back and forth with me about if I really want the drinks, she’ll go get it, but she never charged me for the drink because she thought it was the one I got through the drive-through. And to top all of this off , I was never given a receipt, so I was unable to look back and tell what I paid for. My wish is that Popeyes Corporate will get one of the Popeyes in our area up to par. Even the two brand new ones in the area have terrible service and at no time have I been able to go to any of the locations and they have a full menu of items available. Please work on your customer service and do better ordering your supplies. It’s been like this since the chicken sandwich...

Okay first of all let me say this. Don't ever and I mean ever! Eat at this Popeyes. I'm a native of Louisiana and the people down there that work at Popeye's are the friendliest people you'll ever meet in your life. This place was the most rude eating establishment I have ever been in my life. I tried to order something the and girl behind the counter looked at me and said we don't have it. Then I said okay let me order something else and I ordered. Which was 3 piece with a large red beans and rice. i asked if they had Cajun Sparkle, she looked at me with a very rude expression and said no. I watched her make my food, she threw the chicken in the Box threw the biscuit in the Box close the lid and slid it to the end of the counter. Then she made my red beans and rice. Shoved my food towards me and said there. I picked up my food turn around to the other counter to get a spork and some napkins. Which to my dismay ( haha) there was neither of those things anywhere insight. So being the most annoying customer in the world (I guess) I asked if I could get a few napkins and a spork. In a very polite Manor I might add. Seeing that I am a polite individual, and you can ask anyone who knows me. But the girl looked at me dumbfounded,like I had asked her what Einstein's theory on relativity was. Then after she waited on five more customers she decided to throw a spork and one napkin on the counter in front of me. So I just rolled my eyes picked up the score in the napkin and my food and went to the table to sit down to eat. When I open my red beans and rice I found to my astonishment that it was all red beans and no rice. Well go figure. So I took my drink cup to go get some root beer, wrong answer no root beer so I tried to get dr. Pepper wrong again, I tried every different flavor of soft drink in that machine and it was all water. So knowing that it would do no good whatsoever I told the girl behind the counter that that drinks were emtpy, threw my drink cup in the trash. which was full and running over onto the floor, the trash that is and not my drink cup. finished my meal and left. Then after fuming and thinking and fuming and thinking I decided I would call the manager and complain which is something I don't normally do. Well this may come as no surprise. they wouldn't even answer the phone. So I say all of that to say this, don't ever eat at this Popeye location. Thank you and have a good...