Sugar Plum Coffee Shop — Restaurant in Concord

I kid you not my coffee was never half full. I received better service here than some of the finest restaurants in SF. There is no artisanal coffee or avocado toast here and if your looking for vegetarian options your better suited elsewhere. The menu and the the weathered decor is traditional 60's and it's perfect for what this place is. Basic breakfast food, correctly prepared hot and quick to your table. I imagine running an old school diner like this is a challenge in today's business consolidation, fad diet, overpriced, corporate environment but these guys pull it off smartly. Not a single tech bro or tiger mom in sight. You are surrounded by a cross section of California blue collar hold-out's just getting through their morning. No one is overly concerned with you and what your about but it's clear the staff know a number of the regulars here by the personal questions and some even bring their own coffee mugs.The staff are busy but genuinely polite. AMAZINGLY as I type this I am the only one here on there phone! If you want great food served like you're grandfather ate it back in the day for a great price You HAVE to...

(The Good)I was seated at the crowded counter right in front of the grill. So I decided rather than eating there, I'd get my food to go. Waitress who came over was very nice and took my order quickly. I sat and watched the chef pump out order after order......

(The Bad) I watched cooks and waitresses handling food, opening doors , handling items without washing hands or wearing gloves. But the deal breaker was when the taller cook took ground beef formed a pattie, and pressed raw onion on top with his bare hands. Didn't wash his hands before or after. By this time my food was ready but I didn't want to get sick so I told 2 of the waitresses about what I just saw and refused the food.

To the staff, implement cross contamination training, frequent handwashing and gloves. The food looked great but not worth...

Food was just ok. Waitress was not friendly. They do not serve the whole table together. Just me and a friend, and their Biscuits and gravy came out in about 30 seconds (the time it takes to plate it) and my food hadn’t even hit the grill yet. She was done eating by the time my french toast came out. We got a quick “anything else?” and then the check on the table without another word. The french toast was bland, the ketchup is nasty, and the biscuits and gravy was more like a layer of soggy bread with an entire bowl of gravy on top. I saw no biscuits. The fries were good though. The place was hot and sticky at 8 in the morning, and people were sweeping and clanging high chairs right next to us. There are much better options in this area, one of which being...