Firehouse Subs Forked River Commons — Restaurant in Contiguous United States

I was originally going to give 3 stars, but after reading through the reviews, I noticed the owner/manager only seems to respond to 5-star reviews. As a business, it’s important to take accountability for all feedback, the good and the bad. My first visit was okay; the sub was good. However, this recent experience was disappointing, especially with the food. I ordered two Captain’s Sub combos, but what I received looked more like a Club for Sub sandwich. It was missing the pepper jack cheese, spicy sauce, and crushed peppers, and instead had toppings that belong on the Club. It even came with a pickle, which the Captain’s Club doesn’t include. While the customer service itself was good, attention to detail in food preparation is clearly needed. I really love Firehouse Subs, but this experience left me frustrated because it wasn’t...

Outstanding Experience! Firehouse Subs consistently delivers exceptional quality and flavor. Their sandwiches are fresh, hearty, and far superior to competitors like Marco’s, Subway, and Lenny’s. The service is friendly, the restaurant is clean, and every visit is consistently satisfying. Easily my top choice for subs any day...

Great customer service and the food was excellent. The problem is the male manager that was raising his voice and being disrespectful to the young female worker, to the point I even said something, he ignored me. Maybe you need to look into training management on appropriate ways to...