LongHorn Steakhouse — Restaurant in Millington

HORRIFIC Experience: Unsanitary Conditions, Rotten Food, and Abysmal Service My family's recent visit to LongHorn Steakhouse was, without exaggeration, the most frustrating, draining, and disgusting dining experience we have ever had. From start to finish, this meal was a disaster that needs to be addressed. While the initial check-in was quick, the problems began immediately with sanitation: Unsanitary Silverware and Drink: The spoon in my iced tea had nasty, dried food debris on it. When I opened my fresh set of silverware, it was covered in dried-up food and hair. We had to request a manager just to get clean utensils. Rotten Food: My mother was served a rotten sweet potato that was so visibly disgusting it was nauseating—it was enough to make her too sick to eat anything else. The quality of the main courses was equally appalling: Ruined Steaks: My father's and my steaks were both severely messed up—it was like chewing on the bottom of a work boot, inedible and tough. Bland and Cold Sides: My potato and mac and cheese were bland and comparable to low-quality TV dinner food. Because of all these issues, the majority of our plates had to be returned. My husband's food had to be sent back and recooked, my mother returned hers and was too nauseous to order anything else, and I returned my tough steak and sides. The management and service were just as upsetting: Poor Service and Management Rudeness: The waitress who was so sweet, quickly became overwhelmed. When the manager came over to address the mounting issues, she was obviously upset and rude. As we tried to explain what we wanted in place of the ruined food, she actually walked away mid-sentence! Inconsistent Treatment: We noticed everyone around us (who arrived after us) was receiving the standard fresh bread and butter, but when we asked for it, we were told they were "waiting for more bread." This was an all-around atrocious experience. The management needs to learn how to tend to their customers and maintain basic standards of hygiene and food preparation. WE WILL NOT BE BACK AGAIN. Save your money and time. Do not come here if you want to chew on a work boot and be served by a rude management team. We lost over...

I don't know why I keep returning to this location, always expecting something different. This last time was an improvement over previous experiences but that's still not saying much. I always get curbside to-go, and every! Single! Time! that I've been, they're WAY late with my food (even if it should've already been ready because I was a few minutes behind before, too) and it's always cold. I have waited anywhere from 15 to 35 minutes on AN APPETIZER every time. It usually tastes bad, too- though it was delicious this time, fortunately (that's the only reason the rating isn't lower, and because the server was nice). Just cold. Very cold. I only got an appetizer, too, so it's not that hard to get it done on time and delivered to the curb when it's still hot. I love longhorns, but this location always leaves something to be desired, especially for the price. It's just disappointing to pay that price for cold food that you had to wait over half an hour for. The waiting wouldn't even be that bad if the food were hot, but it's like they can't be bothered to bring it out and so it sits there and gets cold. Disappointing to...

I came in to place a to go order. I was greeted by the hostess and she told me where to go to place it. I stood there for about 6 minutes with staff including the bartender just looking at me. A lady came in behind me looking to place an order as well and the bartender and waiter were talking low amongst themselves and standing around. A lady at the bar that was eating begin to look at us and tried to get their attention to let them know we needed help but was unsuccessful. The waiter finally came over and asked was I placing a to go order and he took it but was very short and un welcoming. He walked off and didnt bother taking the lady behind me order. I sat down and noticed how there was a bit of trash on the floors where you wait for your food so I didn't even bother trying to use the restroom. After the lady stood next in line for about 2 minutes the bartender tells the woman to just come to the bar and place her order as if she was to just know this. I really wanted to have a first time experience at this location but so...