Smoothie King — Restaurant in Coppell

I visited this location for the first time today, walked in and I was the only person in the store. There was only one person working and she took my order. As I waited and waited, she took 3 orders from the drive through, which I can understand as she is the only person working there but she continue making the orders for the drive through. By now I have waited 12 minutes and she has served 3 cars. As she took another order from drive through, I asked if she is only completing orders from drive through? She said that's their policy to serve drive through first. I asked for a refund as I was going to be there all night. She called her manager (Brea) to find out how to do a refund. Completely waste of time and unfair to people who walked in. Don't walk in, just drive through. The young lady working not at fault as she was following a ridiculous policy set by Brea (the manage) who should of been at the store in the first place managing the place.

Update as of 2/7/22 - I received a call and text from the management and they confirmed that there is no such policy to serve the drive through first, that's a relief. They believe it was just a misunderstanding, missed communication and lack of training. Going to give them another try and see about the...

I’ve been coming to this location since I started working in The Colony, but lately the quality has really gone downhill. The last three smoothies I ordered were terrible—grainy, gritty, and hard to drink. At first they taste okay, but within 15 minutes to 30 minutes they leave a nasty aftertaste and even get stuck in my throat. I usually never finish them, which is disappointing since I’m spending good money here. Unfortunately, I won’t be coming back...

I’m not normally a big reviewer, but wanted to let anyone looking for a quick, healthy, and easy snack/meal…that this is the place to go! I love that you can order online and it’s ready by the time you pull up OR you can just go through the drive-through and quickly get a healthy and delicious smoothie. This is a great alternative to junk food after school for my kids or replaces breakfast in the morning before school. Thank you for the...