Wendy's — Restaurant in Coppell

I've driven through this Wendy's a few times because it's the closest one to my house. I like to get a few experiences before deciding whether I like a restaurant, and this location either gets my order wrong or takes an insane amount of time around 70% of the time.

I usually just order a grilled chicken sandwich (lettuce only) and sometimes a medium frosty. Then I'll sit at the second window from anywhere from 2 minutes to 15 minutes on a really bad night. No one even leans out to give me a "Hey, sorry it's taking so long! Such and such is broken!" Just... radio silence. There's no line at the register. It's not like they're changing shifts. They're not going to the bathroom. I can see them wandering around looking confused and not accomplishing anything.

If they were making a sandwich from scratch to match my order I could understand that, but they're not. I know this because I almost always get a pre-made chicken sandwich with mayo and a tomato on it instead of the "lettuce only" I always order.

I once waited 5 minutes for an order of exactly one small frosty. I could literally see the frosty machine. It would've been faster for me to climb out of my car, crawl through the window, and dispense the frosty myself. I probably could've done it too! I have NO idea what the people...

I came here during my lunch break, and 1 out of the 3 items I order was fresh and edible. The JBC went from $1 to $4 dollars yet the quality has gone down. My burger was cold, thin and dry. I was excited to try the new saucy nuggets but was left disappointed with the taste and fresh freshness of the nuggets. The buffalo sauce reminded me of kindergarten bc it tasted like play doh. I’m glad I was issued a refund for my dissatisfaction but since the the manager decided to approach me with an attitude after ignoring me standing at the counter for 5 minutes, I decided to leave a bad review. Not to mention he snatched the bag of uneaten food away from me as if I was going to take it anywhere but the trash. It's 2024, we all know fast food isn't really fast so when I place my order, I would rather it take longer so my food is fresh then for yall to just throw me anything out the window. And yes before I pulled up to second window good the woman had my food outside the window, no hey, no repeating the order, and no have a nice day. Customer...

This location is close to my son's school and makes it easy to get something on the way home. I like the fact that their chicken nuggets and fries are always hot and have to let them cool down a bit before eating. Most other locations are not like that. The thing that I don't like is that I usually get a spicy chicken nugget or two mixed in with my regular nuggets. I'm not too sure if this is two complete the order or what? Just mentioning because it happens too often. Not good when the nuggets are for kids and they won't eat them when their mm mouth is burning. Or they slurp up their drink and don't finish their food because their mouth is on fire and now have to go to the bathroom. I guess that they think the food is not going to a kid if you don't order a kid's meal. We also buy the frosty tag at the beginning of the year and get the free frosty with every meal. That is well worth the...