Los Ranchos Steakhouse — Restaurant in Coral Gables

We usually come here for lunch ever since our office moved in the area. The staff usually is nice as well as management. Today was totally different, first off when we where sat ALL THE CUPS OF WATER CUPS WHERE DIRTY and the server assistant “served the water” maybe check before pouring water in the cup? I understand maybe she didnt set the table back up but aren’t the glasses suppose to be polished and checked ? Secondly I ordered a CESAR SALAD WITH SHRIMP. I received not Romain lettuce, with onions and tomatoes with the cheese and dressing on the side …. When has a Cesar salad came with onions and tomatoes ? I brought it up to my serves attention that this was not a CESAR SALAD and she stood argued that no that’s the lettuce they use etc. my complain wasn’t the lettuce it was the dam tomatoes and white onion on a dry bed of lettuce, she proceed to not let me speak and brought over the manager who also stared speaking before I even said what was wrong, The manager/GM as the server called her didn’t even introduce her self. Later after our server decided to come back to the table after we asked for our condiments and sodas from server assistants I ended up with rice and beans which where good!

“ Nery “from a former director of operation in the restaurant industry. Table touching is very important, to fix the issue before the guest leave the door. When you walk up to a table when a guest doesn’t like their food you listen first, understand and then you offer a solution. After then you come back to the table to make sure everything was fine. Not just take the food argue with the guest then walk away and never come back. Sad to see such a beautiful establishment being ran by such poor management who obviously with the experience today she care about only the paycheck and it the guest ep experience. You’re in the Hospitality industry for a reason.

Hope this...

We recently considered Los Ranchos Steakhouse in Coral Gables as a venue to host a business lunch for our company, with about 50 guests. Initially, we planned to dine in during our lunch hour but noticed that they also offer meeting room rentals with food service. Excited by the idea, we visited the restaurant to inquire further.

Unfortunately, our experience was deeply disappointing. The manager, an older woman, greeted us with a rude and dismissive attitude. It felt as though she had no interest in helping us or even hearing us out. Perhaps it was because we were casually dressed, but her behavior gave the impression that she thought we were beneath her. When we asked about renting the meeting room, her blunt response was simply, "No, We can't give you that amount of time"

We thanked her politely despite the cold reception, but as we left, she continued to speak with the front desk staff while staring at us, adding to the uncomfortable atmosphere. The entire interaction felt unnecessarily hostile and unprofessional.

What’s most baffling is that this restaurant is often empty, especially on Mondays, which was the day we planned to host our meeting. We genuinely wanted to bring significant business to this establishment, but after this experience, we can see why it struggles with foot traffic.

We hope the management reflects on this incident and reconsiders how they treat potential customers. A little respect and professionalism can go a long way in building a...

Five-Star Review: A Perfect First Communion Celebration at Los Ranchos – Coral Gables

We recently celebrated a very special First Communion at Los Ranchos in Coral Gables, and I cannot speak highly enough about the experience. From the moment we walked in, we were greeted with warmth and professionalism that set the tone for an unforgettable afternoon.

The restaurant provided the perfect blend of elegance and comfort, making it an ideal setting for our family gathering. The ambiance was festive yet refined, and the staff went above and beyond to accommodate every detail of our event.

What truly stood out was the exceptional customer service. The team at Los Ranchos was attentive, courteous, and genuinely dedicated to ensuring everything ran smoothly. From coordinating the seating arrangement to making sure the food arrived promptly and perfectly prepared, their attention to detail was flawless. Our server was incredibly kind and patient, always checking in with a smile and offering thoughtful suggestions from the menu.

Speaking of food—the meal was absolutely delicious. The churrasco was perfectly grilled, the gallo pinto was bursting with flavor, and the signature chimichurri was a hit at every table. Everyone—from kids to grandparents—left full and happy.

Los Ranchos made an already special day truly memorable. If you're looking for a place to host a celebration or just enjoy a fantastic meal with incredible service, this gem in Coral Gables should be at the top...