Burger King — Restaurant in Coral Springs

When we got home, we realized that one of the two meals we ordered was completely wrong. I was given an Impossible Burger instead of chicken fries. The two meals ordered were for my sons. I tried to call the number listed on the receipt and was taken to a recording asking to leave a message, mailbox was full. No other option so I had to load both children (3&6) back into the car and drive 30 minutes in rush hour traffic on University to get a refund. Needless to say both children were hungry so they split and ate the chicken nuggets meal on the way. I got to the drive through and the “manager” was rude and dismissive. I was very polite, explained multiple times that I never ordered the impossible burger, I wanted a refund and because they wasted my time and gas and both boys had to split the $3 nuggets and fries that I would appreciate a full refund of $15, no harm no foul. Surely such a small amount wouldn’t hurt, given that this “fast food” visit now took over an hour out of my day. The “manager” proceeded to speak slowly to me as though I was a slow minded person without my faculties or ability to do simple math. I repeated very politely why I wanted the refund, to which he replied flatly “we don’t have a phone” and just started saying “good day ma’am” over and over, louder and louder cutting me off and getting to the point of almost shouting at me! I’m sorry but what business “don’t have a phone?” Incredibly rude, disrespectful and unprofessional right in front of my kids over a simple request for him to right a wrong that I didn’t cause in the first place. I wasn’t going to waste more time on him. I did call their 800 number and filed a claim. I will say, the customer service rep was great, listened and refunded more than what I paid due to the disgusting behavior of this location’s...

I bought a BK Big fish sandwich I don’t know what they are doing the fish is dry and hard I went to three Burger King all of them making it same way please check the time all the stores thease fish sandwich is small so cook for less time so it does not over cook I only eat fish so I tryed different stores but same problem in all store I stayed hungry and waisted money so I am leaving message please fix it my friend also told me same thing she also eats fish I eat yesterday on university and Atlantic today I went to other one in sunrise on university I called the store number on the receipt it’s not working no answer order number 589 Feb 1 24 please fix it or change the fish thanks lady who served was rude too because I asked for ice cream cone then I asked for milk shake I told u don’t have it with disrespect need to be polite if they are working I know they must be tied but that doesn’t give them right to be disrespectful and rude all the stores should get training to be better service because they have this job to serve customer not to be mean I work in restaurant too but never talk like this Burger King and Macdonald I use to love going because the way they say thank you welcome have a nice day nothing thease days don’t work if you can’t...

Order online at 9:35pm arrive at restaurant at 9:55 they have a paper saying they close drive thru at 10pm, order said ready at 9:50pm! A lady mopping the floor see me but dont acknowledge don’t ask just keeps moping!

One lady comes out 10 min later letting people know that is closed and that she has 1 order left, she talks to me sees my order and said one sec.

15 min later they come to the window for the first time saying that they are closed

Meanwhile they were still making their food to take home but my friend how about my food that has been paid already? The bag full of burgers is sitting there and they telling me they close and have to come in the morning to make my order.. so 20 min sitting on the drive thru watching them cook some burgers but not for the online orders for themselves and keeping the online that was already PAID FOR IN ADVANCED 6 whopper jr 2 double whopper 16 nuggets. ( them familys are eating good tonight with my money)

If they would have just said at the moment we arrive. We are closed, we have no online orders please leave! No one would have wasted 25 min sitting on the drive trhu. But they came out they said they had 1 online order and...