Dairy Queen (Treat) — Restaurant in Coral Springs

My three young daughters were so excited to visit Dairy Queen for the very first time after seeing videos on TikTok. We drove 35 minutes out of our way to support the Coral Springs location, and sadly, it turned out to be a disappointing experience that left us all feeling hurt and unseen.

When we arrived, the restaurant was clean, well-lit, and fully stocked with cakes and frozen treats. A few customers were seated, and some kids were enjoying their desserts. It looked promising. Upon entering, I approached the counter and asked a team member named Sarah if there was a restroom. She didn’t respond. Another young lady came to the front, and I waited again for a reply, but still, no one acknowledged me.

I urgently needed to use the restroom, so I left my daughters at the counter and asked them to look over the menu. When I returned, two young men — who had entered after us — were already being served. We continued waiting at the front, hoping to be acknowledged, but were met with silence. I understand the team may have been busy, but even brief eye contact or a simple “we’ll be with you shortly” would have made all the difference.

We stood there waiting — me and my three little girls — and not one staff member said a word. I tried to establish eye contact with multiple team members, including Sarah who returned to the front four times. Still, nothing. My 8-year-old looked up at me and asked quietly, “Mommy, are we invisible?”

That question broke my heart.

When Sarah finally asked what we’d like to order, I calmly asked if she was the manager. She said no and went to get someone. A young man named Carlos came to the register, and I asked my daughter to repeat the question she had asked me. I explained to him how painful and uncomfortable it was to be overlooked like that, especially for my children — this was supposed to be a joyful memory.

Unfortunately, I didn’t feel Carlos truly understood the weight of what I was saying. We were the only Black family in the restaurant, and while others chatted and enjoyed their treats, my daughters left feeling dismissed and invisible.

I told Carlos we would not be supporting the business that evening, but I sincerely hope the staff can take this as a learning moment. I’m not here to bash anyone — this was our first time visiting, and I trust the employees are good people beyond this experience. But tonight, they missed the mark.

From one mama bear to another: please be mindful. Your actions — or lack thereof — matter, especially to little hearts who were just excited to try their...

The food wasn't the problem behind this review, it was the clerk's attitude that was so bad, we question whether we'd ever return to this location. I ordered 3 blizzards while presenting a very large coupon specifically discounting blizzards.. The tall girl taking my order rang up and provided change as if full price. She was busy making our items when I noticed the coupon was not applied. That's where it got interesting. My daughter said "excuse me we presented a coupon" for which the clerk said "no you didn't". I said it's right here on the counter at which she verbally acknowledged seeing (and actually physically pushed it back a few inches on the counter towards me and then said, "I didn't want to assume you wanted to use it." She told me she couldn't fix it and I could use the coupon on the next visit.. yeah, ok. DQ, I'll say this..you have a real winner...

I had the rudest experience at this establishment by the owner!!...I am a delivery driver trying to make a living in this pandemic..I show up to pick up a order and the owner was very standoffish for some reason she offered no type of assistance was rude right off the back saying she didn't confirm the order but my app says differently long story short... I will never go back there not even to pick. Up a order from there or even tell family members or friends...the only type of promotion you will see is this review on how horriblely you treat your...