Burger King — Restaurant in Cornelius

This place is horrible!! I have tried to go in there several times, but pulled out of line or left because the line never moves!! I even went inside to ask someone how long it would take and they just gave me a blank stare. I never complained about this before, just took my $$ elsewhere.

Last weekend, my husband and I went in for dinner and it was the worst experience I have ever had at any restaurant EVER! First, the air conditioner wasn't working and it was over 90 degrees inside and outside. When we arrived the Freestyle Coke machines were not working and people were standing around with empty cups not knowing what to do. We asked the Drive Thru people to fill our cups. Then, the other 10 or so people waiting did so too.

Our order was placed and rung up at 8:21PM. We finally got our food at 8:45 PM. That was a 24 minute wait! We overheard the counter person tell other people that the restaurant was out of tomatoes. Already mad about the wait, my husband's grilled chicken sandwich was completely burned and dried up like it had sat in a warmer for way too long! My burger that I requested no ketchup on had EXTRA ketchup. Gross!! No one seemed to be in charge or doing anything to manage anything! I had to request a manager to help me and that is the first time since we had gotten there that we even saw a manager. We also saw more than one car pull out of the drive thru line and leave while we were waiting.

We demanded that we get our money back and get our food remade. Dominique said ok and started re-punching in our order. He told me we would have to wait because the chicken takes awhile. I asked if that was the case, has anyone started making it yet? It dawned on him that he should tell someone to start the chicken patty before he finished taking forever to reenter our order. I should have to tell him that! That is common sense. By the way, they managed to find tomato slices for his remade sandwich. I wonder where it came from........

It was not only us that had this experience. There were 6 other orders ahead of us and ALL waiting customers were upset and grumbling. We will NOT becoming here again. This is the opposite of fast food!!! I could have had a sit down meal in less time for about the same amount of money. What a rip off of my time and money!

Anyways, at 9 pm we finally received our remade food and left. We were extremely late for where we needed to be due to your restaurants service. It is ridiculous that we had to wait 39 minutes to receive good food that...

UPDATE I've only been a couple of times, but they did completely clean house and the last couple of times have been as one would expect of a properly run Burger King. It's been a while since I've been, as I've moved, but this place appears to be on solid footing.

New Manager/Owner needed, ASAP.

It's Burger King, you know what to expect with the food. Quality lies below Burgerville but above all other burger joints accept Wendy's, which is on par. Really enjoyed the new Tap House Burger, but not even that can save this specific location from a 1-Star. If the scale had a 0-Star, that burger and the Frappe would be the only things keeping it from a zero. So lets dig in...

Assuming the person at the drive-thru window even speaks to you, (literally had two different people not say a single word from taking payment to handing me my food and one of them did it twice), the service is extremely lacking 9 times out of 10. I feel so sorry for those that try and care about that job while they have it, who thankfully leave for another job.

The drive-thru is either empty and quick or slow and has 5 cars from the window all sitting waiting for 10+ minutes. The persons taking orders are only trained to handle ONE task at a time and it's hardly ever the person you actually "speak" too at the window.

I've been inside only a handful of times since living in the area, and needless to say the service is lacking, however they seem to put their best person at the counter. This person tends to just stand around regardless if there are specialty drinks to be made or the drive-thru is slammed.

Haven't seen a manager on the floor during the busy hours but maybe once or twice at most. I used to be an Assistant Manager at Burgerville, and even the head chef will get on a grill and help while visiting if needed, let alone the general manager.

tldr: Bottom line, horrid service, sloooooow people and -most- of the time food is...

Absolutely horrible customer service every single time without fail, the only reason I ever come here is because my son likes the chicken nuggets. Manager was the person taking my order and sounded genuinely annoyed that I was bothering him at work. He never repeated my order back, I had to ask the girl at the window if she could repeat my order back to me so I knew that they had rang it up properly. When I asked if the person who took my order was the shift lead or manager (I could tell that he was due to the different attire he was wearing from the only other person there that I saw with a drive through headset) I was questioned as to why I would need to know that. I repeated my request to the lady at the window who finally replied with a "yeah it is and why do you need to know?" this place has horrible customer service and the person who was apparently the "manager" by the name of "Vic" was extremely rude and had no level of customer service what so ever. The fact that the lobby was not open and there was knowone else in the drive-thru just goes to show how bad this place is, I was the only customer and they could not be bothered to even interact with me as a human being, let alone a person who was making purchase at their establishment. I really wish they would just close this place down, it is one of only few places out here in cornelius Oregon to get fast food but I would rather not have anything then be treated like this from another person let alone a "customer service" manager. Oh and they did not give me a receipt so thats just a cherry on top for you. Had to check everything when I got home to make sure they didn't spit in my son's food. Thanks burger...