PLEASE REPLACE THE WOMAN AT THE DRIVE THRU WINDOW
I have regularly visited this place for years and usually have had good experiences. I've even dined there with pleasant memories as well. Today, I just had the worst drive-thru experience of my life.
I order, get to the window, and when she told me the total, realize I forgot my wallet as I reach over to grab it. I ask if they have Apple Pay to which she acts like she has never heard of it. I know they have an older system so I assume they don't and start digging through my coin stash in my car. I find a $20 dollar bill. I ask her to take out one of the plates (I order 2 plates & 2 lemonades) as I am grabbing lunch for my brother and me. I decide that I can just get lunch elsewhere that accepts Apple Pay as it was my brother who specifically wanted the mini tacos and a lemonade for lunch.
Well, the woman outright refuses to take one of the plates off. She says that both plates have been made. OK AND??? I have 20 dollars to work with. You need to work with me or I just drive away?! And you waste BOTH plates. But this woman just wouldn't work with me. I've worked at restaurants too, you have to work with the customer. Yeah you'll save a plate of food now but will I ever return to unpleasant service? NO. Jalisco's don't treat me like this. Acapulco don't treat me like this. She literally WOULD NOT LET ME REMOVE one of the plates so I could have a FULL LUNCH FOR MY LITTLE BROTHER. AND FOR WHAT? A PLATE WORTH $5 BUCKS???!?!?!? AND A LOST CUSTOMER.
ADDITIONALLY, THE PACKAGING WAS TERRIBLE. The sauces and beans in the paper bag were not put in another plastic bag and the sauces spilled and ripped the bag getting all over my car seats.
Get...
Read moreThis location is soooooo inconsistent it makes my head spin! 1 visit I will have exceptional service and food , then on the second visit I'm treated like a leper. ...this has been happening to my friends and I for the last year. Rude uninviting waitresses, over charge of plates that were all of a sudden not on special, a Michilada costing 5 bucks without the beer! Just the tomato juice and lime was more than my plate. Then the beer was 4. When dressings cost more than the main component something is terribly WRONG! I'm from a border city and never been charged no more than 2.50 on top of the beer charge for a chilada style beer. My friends have had the same experiences multiple times. Wrong food order and overcharge of plates and other side items. Food is still good but not worth the hassle of bad service and stealing money out of my pocket. So my friends and I will NOT...
Read moreWe come here quite often and the food is good, but the past few times that we've bought either guacamole or tea, one or the other is terrible. They charge so much for the guacamole and it's almost always bad. They let it sit out without being refrigerated properly and just stir it up when someone wants it. It smells terrible, but we're always home and don't want to drive all the way back and with the tea, they just recycle it from the previous day. The tea isn't always bad, but it's still gross and the need to start making fresh every day on both tea and guacamole. Asked for bacon and get pancakes. Last I checked, those two words didn't sound the same. I think kitchen cops needs to pay them a visit. Guaranteed...
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