Best Buy — Local services in Corpus Christi

EXTREMELY POOR SERVICE!!!!! A little over a week ago, I go to Best Buy for a new car radio with Android Auto. The one I was looking for would take them two weeks to ship to the Corpus Christi Store from Laredo, but they conveniently had a similar radio which was $200 more. I decided that the upsell was probably worth it as it did have more features than the one I was originally looking at. It was also in stock so I figured I would not have to wait as long for them to install the radio. I was told they would make a reservation for 10:15 on July 5th. We went through the process of exchanging information to set up the date and then I'm told that I must pay for it right then and there to "ensure all the parts are in store." The overall price was $594.

A few days later, I receive emails from the store. The emails said that if I did not pick up the parts by the time the store closed on July 3rd, then my money would be refunded and they would no longer hold onto the parts. I call the store and let them know what they told me before. I was then asked "When would you like to pick up the parts?" To which my response was "When you install them into my car." They said "No problem" and changed the information in the computer to correct it.

Today (July 5th) I received a phone call at 9:30 A.M. from Best Buy. They informed me that the only technician called in sick and they would have to reschedule my appointment to install my car radio. I informed them of my experience to that point and the answer they have is "Sorry for the inconvenience."

I now have an appointment set for the 9th of July. At this point, I'm not impressed with the service. For the same price, I could have ordered the parts on Amazon and had a local auto technician install it with the overall time being 3 days instead of 2 WEEKS.

We'll see how the installation goes. That is, if it's honored this time and if all the parts I PAID FOR are all there.

UPDATE: I went in for my installation appointment today (July 9th) and had a significantly better experience. The auto technician was polite and helpful. It took about an hour to install. I went to Chick-fil-A while he was working on the radio. He then called to let me know my car was done and good to go. When I got back to the store, he showed me what he installed and where. He even made sure to show me how to operate my new Radio.

I think the staff on the store front needs to be trained on what their products do and how to interact with customers. It looks like morale is low with them and that they would rather be anywhere else but there. I'll change my rating from One star to three stars for the guys working hard in the back, but the initial customer contact needs to be...

I’m not the type of person to leave a review, usually I just deal with it no matter what happens, but I can’t even begin to explain how frustrated I am with literally everything Best Buy has done. I bought a Sony rx100 vii back in April 2024, purchased protection on it of course, and it got damaged in December so I immediately went in store to get it fixed. I had to pay a deductible of $100 which, whatever, anything to fix the camera given the fact it costs $1.4k. They had to send it to some warehouse to get it fixed, a week passes by and on Dec. 19th they say it’s on its way back to the store which is great. One more week passes by and I hear nothing from the store, I figured maybe they were backed up since it was the holidays, another week passes by and still nothing. I contact customer support and all they can tell me is that it’s on its way back to the store. I call customer support a week later and it’s the same deal. This Tuesday (1/14/25) I go in person to see if they can look deeper and they tell me my camera is lost in transit. What????? It’s not the worker’s fault so obviously neither them nor I can do anything. The manager says they’ll launch an investigation to see if they can find it. 3 hours later I get a call saying it’s definitely lost and they can only offer store credit. It’s 9pm by this time and i’m already tired so I decided to deal with it tomorrow. Tomorrow comes (1/15/25) and I go in person, four different people help me and all they can offer me is the cost of the camera in store credit because it’s “store policy”. Normally I wouldn’t care and just buy another camera, but this camera is so hard to find because of how good it is. They offered to pay the difference if I bought a “better” camera but the rx100 vii is already the best point and shoot in the market, there’s a reason it’s sold out everywhere 😭. I’m just upset cause now I have these unusable $1.4k sitting in a store credit card and $100 lost due to the deductible that they won’t give me back.

This will probably be overlooked and thrown into another pile of bad reviews but there is literally nothing else for me to do. They’ll probably just direct me to their social media support which will just say the same thing to me that the last 8 people have.

TLDR: if you break your device and care about it do not take it to geeksquad/best buy to get it fixed 🙅🏽‍♂️ it seems like i’m not the only person here who’s had an issue arise due to their horrible shipping services just to...

What an absolute dumpster fire nightmare of an establishment. My husband and I bought Samsung Bespoke washer and dryer with matching pedestals November 2 when Best Buy had a promotion. After several run arounds with the Online representatives to get something scheduled they kept telling us it was a local Best Buy issue. We manage to get our washer and its pedestal installed a month later when the local installers stated that the dryer and its pedestal were badly damaged in the truck. They stated there was also an extra piece that we were charged for (propane installation) that we did not order and could not use. The installers stated they would initiate the refund and that we would expect a call. The refund and the call NEVER came. After 14 calls back and forth with customer service online, two failed installations (one dropped off stating he wasn’t qualified to install the propane system, a system we NEVER REQUESTED, the other did not bring the dryer OR pedestal) in the matter of these last three weeks. My husband called another 5 times just to get referred to this local Best Buy where things completely combusted. Manager Ervay Ramos was the incompetent and disrespectful customer service provider who provided ZERO assistance. He told us he saw no evidence of any prior local delivery or refunds or issues or calls. He said the only thing he could do was re order the dryer and restart the whole installation process that would be handled by the online team and that the pedestal was now no longer in stock and could not be ordered. He refunded us only 2/3 of the purchase, forcing us to pay $450 towards NOTHING. There was no compensation for all of our runarounds with this local Best Buy and installers. We are currently still on the phone with online representatives to get some refund. After nearly two months we still have no dryer or pedestal and just days before Christmas and this upcoming freeze. We have lived in multiple states and I cannot believe the utter incompetence of the workers and the system of the Best Buy here in Corpus Christi. Whatever you don’t pay in promotion they make you pay in lack of service and delays. We are sorry to have wasted our money and...