This was a lovely visit! I went in with a friend just after 5 pm. I got wonderful service, a nice inviting presence, and it was a load of fun to stop on by for a glass of mead from a local seller and to sit inside or outside. The glasses are themed as the titular Lord of the Rings Ent himself and the decorations were both relevant and fun for the Halloween season. We sat outside because it was a nice afternoon and it would be easier to leave when we needed to attend the play we were going to after a bit of fun at this tap house. They also have a few food options, but I'm pretty sure they allow outside food as well. I think they had pretzels with beer cheese, nachos, and one other food option I can not remember, but if they still allow outside food, it'd be super easy to grab a slice of pizza or other food option and have with a glass of basic on-tap drinks, cocktails, and also one or two...
Read moreOrdered a drink and my boyfriend asked for it to be replaced because I didn’t like the cheap malt liquor and didn’t realize that’s what I had ordered when I saw “cocktail” on a menu. The bartender argued with him about how there shouldn’t have been confusion and then charged him for a replacement. When my boyfriend asked for the old drink back since he was charged anyway, the bartender argued again, and then started slamming the ice machine around while making the replacement. This was horrible customer service and as first time customers we will not be returning. If not for being treated this way we probably would have spent more money than what she chose to charge us for a replacement drink. Unless the replacement drink comes out of her paycheck I don’t understand the reason for the attitude. In all my years I’ve never been treated this way when asking for my drink to...
Read moreI frequent this establishment on a regular basis. Today I stopped in for a quick brew after my shift and was greeted by a young lady who was less than helpful and had her face in a cell phone while taking my order. I have NEVER had poor service previously. I have been in service for over 25 years so I called before leaving this review; the young lady answered and told me “We have a work phone and I was talking to my boss.” When I informed her that I am also a fellow service industry employee she proceeded to tell me she has been doing this for 11 years and has never had...
Read more