Fazoli's — Restaurant in Council Bluffs

My fiance and I stopped by here today, 2/2/19. We love fazolis, we are new to the area here so we thought we would try it. We are very unsatisfied. We placed our order, we got the salad with our meal. The girl at the counter opened the mini fridge and put two bowls on a tray. We just looked at each other. The lettuce was brown. We went and sat down to wait on our food. Two more people walked in and ordered. I looked up, our food was sitting on the counter. Not the area that keeps it hot mind you. The girl was more interested in taking an order that was to go and waited until all of their order was ready to bag up before bringing us our food. She then proceeds to tell us she will bring us bread sticks when they come out of the oven. We waited about 15 more minutes, our meals were almost gone by then, and I asked about the bread sticks, the girl commented oh I got sidetracked. Then looking at our dishes, my fiances dish was cracked and peeling apart. I have the picture to add as well. Also, when we got our silverware, I found dirty ones and set them on the counter. The girl comes to dining room to clean and puts them right back in the container. That right there made me stop...

If I could give zero stars I would. Walked in and the girl at the front said sorry I have to stock first. Stood there for ten minutes.Then we stand there for another few minutes while she hangs bags and texts on her phone. So I audibly make a comment that we should leave and go to another location. She said I have to wait on her thumb. And laughed. To me it’s not funny at all. The manager comes up. Takes one glove off. Handles money. Runs the register then grabs a glove and puts it on the bare hand. She didn’t even wash her hands! She just replaced her one glove and went back to the kitchen to make food. That’s unsanitary and disgusting. She didn’t have a name tag on, had very dirty hair, her clothes were filthy and her attitude was just as bad as her appearance. I feel if you work food you should be clean and professional. I go to grab silverware and its all filthy, lots of dirty tables and disgusting floors. Not to mention waiting 40 minutes for food. I will never come back to this...

I never leave bad reveiws but I have also never left a restraunt without eating most of my meal. We just got two spaghetti an meat sauces dishes. They were both so extremely saltly an garlicky without adding anything, that we (who both normally use heavier hands with both of these spices) could not eat our food. What little we were able to eat made us both sick to our stomachs and left us with headaches for the rest of the night. The service was rude an at point when I had let him know that I had ordered marinara not alfredo he told me well you said alfredo..... I did not I have never ordered alfredo for anything. We were so excited to be able to go out to eat, something that we only get to do once every few months and was so disappointed by this whole experience. Came home an ate left overs even though we paid for...