Arby's — Restaurant in Covington

Zero startsI had an extremely disappointing experience at your drive-thru today (7/9 at 12:35 PM). From the moment I asked a simple question, the response I received was abrupt and dismissive. In the middle of placing my order, the employee suddenly screamed, “I can’t hear youuuuuu!” Startled, I asked, “Do you always speak to your customers this way?” She snapped back, “Well, I can’t hear you.”

I was shocked by the complete lack of professionalism. When I mentioned I would let corporate know, I was met with a sarcastic, “Well, we ain’t corporate.” This behavior is completely unacceptable for any guest-facing role, especially in the service industry.

If this is how your team handles guest service, I can’t help but question the care they put into food safety. I will not be returning. With so many other choices—Freddy’s, Zaxby’s, Chick-fil-A—where guests are treated with respect, it’s no surprise Arby’s was empty while competitors were thriving.

I highly recommend reviewing the camera and audio from this interaction. As someone who runs multiple businesses in hospitality, I can tell you this kind of behavior would not be tolerated. The community...

The food was fine. We are still being told to pull up and wait for food for 4 plus minutes they bring out the food the attitude is so so... I had one sandwich this time... I even waited before pulling up to the window bc I wanted to get my funds ready... But instead of letting me sit at the service window they tell me to MOVE AHEAD.... WHAT KIND OF SERVICE IS THAT... WHAT KIND OF UNREACHABLE GOALS ARE THEY BEING GIVEN BY THE MANAGER OR CORPORATE?!? THIS IS SO STRANGE. I DONT EXPECT MY FOOD TO BE READY WHEN I GET TO THE WINDOW BUT I ALSO DON'T EXPECT TO HAVE TO GO INSIDE IF THEY LEFT SOMETHING OUT OF MY ORDER. THE PLACE IS BRAND NEW. THE FOOD IS DELISHOUS.... THE ATTITUDE OF THE WORKERS IMPLYING THAT THEIR UNHAPPY MALES ME FEEL ITS A TRICKLE DOWN FROM UPPER MANAGEMENT AND PERHAPS THE UPPER MANAGEMENT IS UNDER RIDICULOUS RULES .. THIS IS ALL I CAN THINK OF WHILE I SIT HERE.... WAITING BY THIS BRICK WALL.. I GUESS THE BRICK WALL IS A REPRESENTATIVE OF THE WAY THESE PEOPLE FEEL WHEN THEY NEED...

Seems like the staff is terrified of their management for some reason they don't seem happy they're forcing people through the window I was waiting behind another two people for my food because they didn't want me waiting at the window so I don't know if they're being threatened to have a hard drive through time or who they're trying to please but they're not interested in pleasing the customer it was highly inconvenient for me because I'm pregnant I would have to drive all the way around and wait through a lot in order to correct the meal or I would have to get out of my car with children little children in my car to go inside and discuss something that I could have easily handled at the window have to drive around and wait through another line I only got one meal and three sandwiches and it seemed like it cost about $35 I felt very inconvenienced ...even ordered at the INTERCOM and felt rushed and ignored at...