Firehouse Subs Chapel View — Restaurant in Cranston

Yesterday on September 5, 2024 me and my girlfriend went into the Cranston Rhode Island location. I don’t know where Firehouse Subs finds these high school kids, but they don’t know any better and then need to get a better attitude or they should not be working for your company When we walked in the store, no one said welcome to fire house. When we went to order instead of saying, can I help you the cashier just said What do you want? He was a black African-American and his name was raoul . He is the most unprofessional person I’ve came across in all my life. It didn’t seem he liked white people because he gave me and my girlfriend an attitude and I had my firefighter T-shirt on and I was a firefighter for 10 years. They also did not give me my firefighter discount. I deserve a discount. He did not smile and had no expression. He made my girlfriend very uncomfortable, and she don’t usually get uncomfortable with people. There were also two females there. I’m surprised they did not tell this kid to not treat us that way. Apparently they were on his side because they didn’t even Say nothing. When we left the store after we were done eating, they never said thank you for coming and have a good night. I think this kid raoul Should get terminated just because of his attitude. We we will go back to your store for your food, but I already sent an email on the firehouse website to corporate and I also called the corporate office and talk to someone there about the situation. The girls that were there need some talking to. We really didn’t interact with them, But raoul The African-American kid should be fired The most important thing to me was he did not respect me or my girlfriend and I did not get my firefighter discount. He didn’t even ask me if I wanted a discount normally, every time we go in there the cashier is nice and they automatically give me a discount, but this kid...

They need to fix their food delivery/pick up customer service. Every time I walk in I’m not greeted by any of the workers. They always have their head down working which is understandable but if someone walks in, the professional thing to do is greet whoever walks into your establishment - whether it be a customer or delivery driver. It’s not that hard to multi task. I walk in, stand in front of 3 workers who did not say one word to me as I waited to pickup an order. I didn’t want to intrude on their work as they were busy, and waited patiently hoping one would address me as they looked up. Guess what, they look up and still ignored me after addressing other customers. Then one lady who I believe could be the daytime lead, finally addresses me. She then proceeds to tell me “You need to yell you’re picking up, or you’re gonna be waiting here all night”. I told her “No, your workers are supposed to say something to me”. She had nothing to say. Finally got the order and left. Why would I yell at someone as they are busy working when YOUR JOB is to provide customer service? Either place pickup orders at the counter where the signs are (which they never do for theft prevention) or provide customer service and do your job correctly if you’re going to hold orders behind the counter. I’m sure she wouldn’t expect a customer to yell at the staff but decides to act like drivers need to do this, since they aren’t attentive enough. They’re gonna have to keep remaking orders if they keep up with this low tier...

Food is always great, the online app had a bug, it wouldn't let me pick Cranston store for a while but that works now. Update: 2/15/19 ordered tuna, didn't come the default way which has lettuce tomatoes and onions, no big deal but they offered to remake it, so I got a second sub free, honestly besides the fact that they can be busy at times they're great, when they make mistakes they own them and make it right. To be fair I come here almost every day for work lunch, and to avoid busy time I order on the app. 5/1/19 quality is starting to dwindle between some not knowing what to charge for items, to not getting proper amount of stuff on sandwich, including the meat. Yesterday guy didn't give me a number for eat in, resulting in sandwich going to wrong person who only noticed after eating a bite of it. Took longer for me to get a sandwich, hopefully they get better staff. 6/26/19 Things have smoothed out at store, at this point only two cons, the app still is a bit buggy, and the deluxe platter that serves 10 basically 5 large sandwiches cut in 4's doesn't have much meat on them. If I didn't have the rewards points for that I would of been more disappointed but as always quality of the product is great. Just needs better quantity. 7/8/19 In short if there's anything wrong they by far have the best fast food customer service, and most...