So they get 1 star because the owner has let his 18 or 20 something son take over the restaurant and their customer service and customer satisfaction has gone down to ZERO. My friend ordered a Philly cheese steak and when it was brought to her the meat was cold and the cheese wasn't even melted. She said something and just asked for it to be warmed up and instead of making the customer happy he brought the Philly back out with a thermometer in it and said it's hot "I Don't have time to remake it here." She didn't eat it and sent it back again and said she didn't want it. On top of that the menu says one thing for prices and if you Don't pay attention when they bring you your check you won't notice that they actually charge you MORE than it says on the menu. Also word of advice just order a side salad if you want a salad because it's only $4.99 and it's the same size as a full size salad. They just use a different plate. On top of all that this kid is a flat out LIAR!!! The only good thing about that restaurant is the waitress was awesome. Dude straight up I know you're not the owner and you're a flat out LIAR. FIRST of all I have NEVER been rude to any of your waitresses. SECOND of all I have never sent back my food and my friend's husband has only done it once and last night was the first time she's ever done it, but I can't blame her the damn cheese wasn't even melted. Literally dude we have been loyal customers that have come in weekly for MONTHS and all you had to do was throw the sandwich in the microwave for 30 seconds to make it warm and melt the cheese and instead you lost loyal paying customers. Your FATHER the owner needs to fire you because if you were my son and you did my loyal customers like you did us that would prove to me you're not ready to be any type of manager at ALL. THIRD of all the price for the salad on the menu was $11.99 and BEFORE taxes on my bill you charged me $12.49 plus you added tax on that so you doubled taxed me then. So don't lie own up to your mistakes and then I might have a smidgen of respect for you.