McDonald's — Restaurant in Crystal

3/5 for inconsistent experiences. Closest McDonald's to home. So go there out of convenience over preference. I never know if i will leave with a 5 star experience or a 1 star experience, while either option along with any in-between is posiinle. Timing of day, day of the week, or size of order , has not shown to lead to better or worse experiences. It is completely random for customer view point but the specific workers at whatever time you come is what determines your experience. I don't have information on their worker schedule sadly. They often do not have the special items / limited time attractions.. or they have excuses why they cannot do it that specific time you arrive. Deserts are a toss up on if the desert ice cream machine is "working" aka workers discretion in other words. Drive through is long during rush hour times and dead during the slower times. The workers on order duties via the headset at the menu are more times then not rude over polite. They often pick the wrong selection and you must correct them and they then act as if they are on a cell phone with service roaming or dropping as they start to say they cannot understand you or they repestedly say what? What? Represt? Come to first window to order plz. They never seem to tell you the total until window arrival. They barely show order or total on menu. This leads to slower times even when there are only 3 or 4 cars total on drive through and that is counting pick up window, payment window, and both lanes of both menu lines. And the distances between each stop. Food it's self when correct. Isn't the best...

(6/29/24 Evening) Very rude woman at drive thru gave us the wrong items and missing items in our order. Explained what was missing and what we had and did not order. When I brought it to her attention she instantly became rude and looked at me as if I did something wrong or was not telling the truth. She hesitated rather then responding. I handed her the items with the receipt and she tells me over and over how I need to pay the difference without even listening to what was actually missing (one large fry) and what she gave me that I did not order (large Hi C orange drink). This has happened to me at this location before same treatment but it was a man. The woman was so rude, I instructed her to keep the food and refund our money. She was surprised, not sure why. We went to Dairy Queen in Robbindale and received A1 service by teenagers. Your current drive-thru staff is super rude. It is NOT the younger staff members, they are very nice. It is the 30+ age group. I am a Crystal resident and have not had this problem until about 2-3 years ago. Not going back. I will go to any other McDonalds but...

I used to love this place growing up but it’s shortly become the worst most unorganized fast food restaurant around crystal. I ordered two McFlurrys, a large fry, and a 10 piece chicken nugget meal. Went to the first window and the young lady seemed rude right from the start. We received 2 caramel Frappuccinos, and my brothers sprite. I was waiting for the 10 piece chicken nugget meal while the lady was looking at me like that’s all she had to give me. I told her we ordered two McFlurrys and not 2 caramel Frappuccinos so she took back everything and made me pull up to the next waiting station so a manager could help me. They brought our McFlurrys out and one was extremely messy with ice cream all over the sides and dripping. I had to ask for our 10 piece chicken nugget meal otherwise they would’ve forgot it. Finally we received the 10 piece chicken nuggets and thought that was it until my brother looked in the bag and the fries were missing along with his sprite. We couldn’t go inside so we basically just had to leave without my...