Was actually surprised to find AYCE Sushi-Ozen located in north Orange County and so conveniently close. Located in shopping plaza, it's a easy find.
Walking in immediately we are greeted by every staff personnel and welcomed by an elegant, clean relaxing atmosphere. Booths are spacious and the lighting is not so dark where its trying to create an overwhelming romance vibe, but also not too bright where you feel almost interrogated by your dentist. (lol you'll know what i mean if you've eaten out long enough).
Menu has a great array of dishes to choose from and presented beautifully. Food is delicious and tastes fresh and flavorful.
Now, personally, the only thing I would possibly say/recommend is, if you're hANGry or starving ... um.. it does take quite some time for your dishes to come out and brought to the table. Little one would begin to get ants in their pants waiting between each plate and the rounds. Myself and others, we'd finish the food excited for the next dish but as we played the waiting game the "high" would drop and at the end of our meal, it felt as though we didn't really get to eat and felt unfulfilled.
Since we'd waited very long between times e decided not to go for a third round because we started to feel frustrated and the thought of waiting again felt challenging. Another thing I did notice, waiting staff seemed rushed to get you out and although very polite and friendly we weren't asked for refills or offered more of say ginger or wasabi unless we ourselves requested it. Two of the items we did order in our second round were never brought to us but, again, the thought of waiting even...
Read moreThis was our first time dining here, and unfortunately, it was a disappointing experience from start to finish. The sushi rolls were oversized, with an overwhelming amount of rice and noticeably low-quality ingredients. The sushi itself was dry and lacked freshness.
We specifically requested that our meal be served in a certain order: soup first, then appetizers, followed by sushi and rolls. However, the staff brought the miso soup first, then jumped straight to the rolls and appetizers afterward, which disrupted the flow of the meal.
When we asked to speak with the manager or owner, the server responded, “You can talk to me.” I politely shared our concerns, and she simply said, “This is our standard.” I mentioned that this kind of service could drive customers away and that we wouldn’t be returning, to which she responded, “Our customers like it the way it is.”
At that point, we decided not to order anything further, paid for what we had, and left. Sadly, it confirmed what my wife noticed from the start — it was a Friday at 1 PM, and the restaurant was nearly empty, with only two tables occupied. She had a feeling we should have left right then.
Sorry to say we had such a...
Read moreUpdate 2022: The quality of sushi at this place has gone down a lot and the price has gone up significantly (AYCE) which is sad because our family loved eating here especially during birthdays and other occasions. We've tried it 3 more times just to make sure the chef was not just having a bad day but nope, we were disappointed each time. Sayonara Ozen.
I've been to other AYCE sushi restaurants like sake2me, sushi damu, hoshi sushi, etc but ozen sushi is the one that I would come back to. I love nigiri sushi and this is the only AYCE sushi place that did not disappoint. Their fish is bigger and of higher quality than the other restaurants I mentioned. AYCE Dinner is about $27 per person, no long lines, friendly servers and simple casual ambiance. The only thing I didn't like was the salmon sushi with mango on top (salmango is what they called it) and the Paradise roll didn't really take me to Paradise, lol. But other than that, I really like this restaurant. I'll definitely come back when I'm...
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